You make it Hand Picked!

Established by Guy and Julia Hands in 1999, Hand Picked hotels has grown organically and through acquisition to become the 5th largest luxury hotel group in the UK – comprising 21 hotels across the UK and Channel Islands. With welcoming and charming service delivered in truly inspirational settings, our guests are encouraged to relax, kick off their shoes and indulge.

We are currently recruiting for a Hotel Porter (Night & Day Shifts) at Rhinefield House Hotel. 

Rhinefield House Hotel is a 4 AA red star Hotel with 50 bedrooms and 3 Suites, a 2 AA rosette restaurant, Spa facilities and an outdoor pool. 

About the role:

Rate of pay: Day shifts £13.50 per hour & night shifts £14.50 per hour. 

Do you want to work as part of a dedicated and professional Hotel Reception team? 

This is a full time position that involves working both day and night shifts. Due to these hours applicants must be 18 or over. 

You will be able to give a fantastic welcome to any early or late arrivals getting to know what someone needs before they even know it themselves, leaving them impressed, reassured, and most importantly, feeling at home. It doesn’t matter if they’re first time visitors or returning guests, you’ll charm them from the initial welcome to the “Good Night or Have a safe journey” with your impeccable standards of service.

Ensuring safety and security is a main priority for our night teams but they are also expert all-rounders helping to fulfil many different roles whilst they are on shift, such as working on the bar, cleaning, setting up conference rooms and delivering room service food orders.

As a Day Porter you will work alongside the reception team to welcome our Hotel guests, carrying their luggage and showing them to their rooms.

About you:

• You’ll enjoy working nights and day shifts and will have experience of working these hours
• You will live locally to the hotel and have transport as public transport is very limited 
• You’ll be someone who remains calm under pressure and is able to take any challenges in your stride
• You’ll enjoy making guests feel welcome and at home, and will develop a thorough knowledge of our of hotel products and services
• You’ll ideally have previous experience working in hotels or in a Night Porter / Day Porter role, but this is not essential
• You’ll be excellent at building a rapport with new and returning guests
• You’ll take pride in your appearance, as the face of Hand Picked Hotels
• Most of all, you’ll have a friendly, welcoming and genuine manner

Our Benefits include:

• A competitive salary package
• Company pension scheme with a generous employer contribution
• Life assurance scheme.
• Employee Assistance Program to support you with whatever life throws at you.
• Company Sickness Scheme Benefit.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Forward career progression, with access to our In House and external training programs, including apprenticeships and other recognised hospitality industry courses which are all supported by our learning and development team.
• £30 staff stays with Hand Picked Hotels per room Bed & Breakfast & 25% discount on all food & drink. Yes, it’s as good as it sounds!
• Annual loyalty awards (like afternoon teas and overnight stays)
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.