Job description:
 

The Peninsula London is excited to announce we are seeking an Assistant Manager for our All-Day Dining Restaurant, The Lobby. Considered the “Heart of the Hotel” amongst our properties, The Lobby welcomes guests from breakfast and lunch to our iconic Peninsula Afternoon Tea and dinner. Under the supervision of the Restaurant Director, the Assistant Manager – Lobby Restaurant will be responsible for the overall success of the operations of the restaurant, ensuring a sophisticated guest experience, whilst mentoring and coaching a large and diverse team. 

• An exceptional opportunity to join our high-profile flagship hotel opening in London
• Market leading remuneration, service charge and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key accountabilities

• Ensure the delivery of exceptional guest service by providing friendly, yet discreet and unobtrusive service while greeting and waiting on all guests
• Follow up and ensure reservations, VIP bookings and critical requests are personally managed and open communication with the culinary team is maintained
• Establish and maintain positive guest and colleague interactions with productive working relationships
• Understand and accurately follow the standard of sequence of service, pre-service and after-service procedures
• Coach, mentor and guide colleagues to achieve optimal performance in all phases of service and job functions, to ensure staff retention and engagement remain high

General requirements

• Minimum 2 years relevant experience in a Luxury Food & Beverage Outlet with similar standards
• All-encompassing food and beverage knowledge with London experience and great exposure to afternoon tea service
• Excellent time management and organizational skills, highly adaptable, naturally positive.
• Fluent English communication proficiency. Expertise in a second language would be desirable.

We are delighted to receive your CV and will liaise with suitable candidates directly.