Working within a delightful small property as part of passionate team this role as a Service Assistant plays a core part in providing fantastic welcome and customer service. Do you enjoy helping people and providing a great service? Do you like history and storytelling that brings a place to life? If so - this role could be for you.

The Hours: Thursday and Friday every week (No evenings, no split shifts and no weekend work)

Duration: Fixed Term Contract until 5th November 2023.

Salary: £10.50 per hour

Cherryburn, this former family farm of traditional stone buildings, was the birthplace of Thomas Bewick (1753 – 1828), the father of modern wood-engraving. In Bewick’s words: ‘Cherryburn, the place of my nativity, and which for many years my eyes beheld with cherished delight, is situated on the south bank of the Tyne, in the county of Northumberland, a short distance from the river. The house, stables, etc., stand on the west side of a little dean, at the foot of which runs a burn.

Cherryburn sits in a portfolio which also includes Allen Banks, Staward Gorge, Housesteads Fort and George Stephenson’s Birthplace. Roles within this portfolio are varied and the team is looking for committed people who’ll contribute to the locations’ ongoing growth and success.

There is a bus route which stops very close to the property. Rail links at either Prudhoe or Stocksfield, relatively close by.

Click here for more information about this location

Visitors are a vital part of what we do. As the Service Assistant it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

In this role, you’ll be

• Working outside alongside a small team of staff and volunteers in delivering outstanding customer service to the property, welcoming our visitors with a personalised historically accurate account of the place and Mr Bewick
• Providing information and orientation, ensuring our visitors get the very best from their visit
• Working on our property tills to process payments of Cherryburn related prints, and promoting our Growing Support strategy (Memberships/Donations/Fundraising)
• Support in the delivery of events at times throughout the year
• Support across the property when required.

• A can-do attitude

• Genuine enthusiasm for working with people

• Excellent customer service skills

• A willingness to learn new skills

• Ability to work well in a team or on your own

• Good understanding of the National Trust and what we do

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Flexible working whenever possible

• Free parking at most locations

• Free entry to our properties for you, a guest and your children (under 18)

• Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.