Join us at Wallington with this permanent part-time role within our admissions and welcome team and play an integral part in delivering a great visitor experience. You'll be working within a busy atmosphere at the start of the visitor journey as part of a passionate and high performing team welcoming visitors to Wallington. We need enthusiastic and flexible people who can ensure visitors are given all the information they need to enjoy their visit their way. Weekend working will be a regular requirement in this role.

Salary: £10.78 per hour

Interviews: Wednesday 19th April

If you have any questions about this role please contact: andrea.wealleans@nationaltrust.org.uk

Wallington is set in the middle of Northumberland approximately twenty miles north-west of the city of Newcastle upon Tyne. The house, at the south end of an estate which extends to nearly 13,500 acres, is surrounded by parkland and arable farmland watered by northern tributaries of the river Wansbeck. From the house the land rises to the estate village of Cambo, and then on to poorer upland grazing, peaking at Hemmel Hill in Harwood Forest (330 metres, 1083 ft) towards the north of the estate. Shaftoe Crag is prominent in southern views from the estate; to the east Rothley Crag, topped by a folly castle, guards the road to Scotland; and to the north and west are the Simonside Hills and the Cheviots. In its glorious countryside setting Wallington survives, one of the great estates of the north, owned by a single family, loved and embellished by succeeding owners for nine generations.

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, you will be their first point of contact , delivering an exceptional level of service. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, creating a great first and last impression, always putting their needs first and understanding the importance of the little things that can make a big difference. You'll answer queries, deal with till transactions, engage supporters via membership and fundraising opportunities and link them to our cause and the connection they can make to our places.

You’ll work well independently as well as within the team and seek out opportunities to grow support for our work, meeting the property budget targets by achieving your own personal goals.

We'd love to hear from you, if this sounds like you:

• Ability to work in a team - flexible and adaptable
• Well organised and able to work with minimum supervision
• Helpful & friendly
• Customer focused with a positive attitude
• Enthusiastic with a willingness to learn
• An understanding of the importance of great service

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice

Click here to find out more about the benefits we offer to support you.