Operations Manager - Birmingham, West Midlands

Location: Hatchford Brook Golf Centre and Gym, Hatchford Way, Sheldon, Birmingham B26 3PY

Job Type: Full Time - 40 hours per week

Key Duties

• Ensure a welcoming, professional and credible customer service orientated presence is delivered at all times.
• Professional and positive management of customer service delivery with regard to customer feedback, complaints and suggestions in order to ensure that NPS are met and maintained.
• Responsible for budgets and driving the team to meet targets in terms of KPI's, balance score cards and overall profitability.
• To lead the centre's operational procedures and ensure compliance is met and maintained within all areas such as Health and Safety, hygiene, training and development, licencing and policies as well as incidents and accidents.
• Co-ordinate the efficient and effective deployment of the team, to meet the financial and operational demands of the centre.
• Assist in the development and management of a well-balanced activity and event programme, therefore increasing financial profitability whilst delivering on the social and community agendas.
• Prepare and implement reports and procedures on the centre's operations, events and incidents where necessary as per company policy such as NOP, EAP, COSHH, Risk Assessment etc.
• Deliver and attend all staff inductions and training sessions, including development and performance management of staff where required as well as 1-2-1 reviews. This would include attending regular weekly and monthly meetings.
• Carry out team briefings, circulating centre initiatives, procedures and communications whilst ensuring training and qualification compliance is met. What we are looking for: Experience

Experience and Skills

We are looking for a results-driven , motivated, solutions-focused team player with a "can-do" attitude 

• Supervisory experience of working within a customer service environment
• Experience in financial management and budget preparation, and a proven track record of meeting financial targets
• The ability to lead, motivate and develop team members in order to meet organisational objective Knowledge & Skills
• Understanding of relevant health and safety legislation including knowledge of facility management, best practice and statutory compliance * Understanding of Leisure services and practical applications within Leisure and/or Golf
• Excellent verbal communication skills, including the ability to influence and persuade
• Good standard of IT knowledge of Microsoft Office
• Ability to multi-task and work under pressure
• The proven ability to effectively lead, manage, motivate, develop staff and build effective teams.
• The ability to persuade and influence staff at all levels.

Flexibility in terms of shift hours and work patterns, also the ability to work across various leisure facilities as necessary

Benefits:

In return you get to work for a great company with like-minded people with a competitive salary and benefits package including:

• Free access to Mytime Leisure & Golf for you and one other.
• 30 days annual leave (including bank holidays). An additional day leave after 3 years' service and 2 days additional leave after 5 years' service (up to a max of 25 days).
• Holiday purchase scheme.
• 20% off food and beverage and free hot drinks.
• NEST pension.
• Early Pay- withdraw a part of your salary in advance of the pay day.
• New Employee Referral Bonus
• Exceptional achievement award scheme.
• Employee discount & salary sacrifice schemes.

All offers of employment are conditional upon you signing the contract of employment and:

• Satisfactory health clearance;
• Two satisfactory references;
• Proof of attainment of qualifications;
• Evidence of your right to work in the United Kingdom; and
• Satisfactory Disclosure and Barring Service (DBS) check if needed for the role

Mytime Active applies its Equal Opportunities Policy at all stages of recruitment and selection.

Mytime Active reserve the right to remove the advert for this role as required.