Food & Beverage Operations Manager - Bournemouth, Dorset

Food & Beverage Operations Manager - Bournemouth, Dorset

Our Pub and Grills are at the heart of the action. They are buzzing with energy and serving up delicious food and drinks from our brand new menu. Our team is infectiously enthusiastic and we aim to deliver celebrity worthy service to every guest. You will have responsibility for driving revenue and leading the team to give outstanding service on every visit whether it's a dinner with friends, breakfast with colleagues or the perfect event.

What will I do....

• Responsible for driving Village Hotel Clubs  food and beverage strategy in order  to achieve budgeted commercial returns & service delivery

• Recruit, retain and develop a strong F&B team across 2 departments of Pub & Grill & Meeting & Events.

• Responsible for the development of the F&B Assistant Manager & Team Leaders in terms of leadership and management skills.

• Responsible for all F&B Assistants conduct, performance , attitude & behaviour.

• Drive quality and value that ensures a great guest experience, by being obsessed with high standards and hospitality

• WOW our conference and events guests with your enthusiasm and attention to detail from welcome through to their farewell.

• Ensure a culture of passion for food and beverage knowledge

• Plan & Review rota cost and ensure staffing levels are at the appropriate levels to drive conversion and meet benchmark hours whilst delivering exceptional service.

• Ensure stock is replenished and kept to the correct levels and that stock control procedures are followed.

• Deliver brand standards in all areas of F&B including guest journey & food presentation and delivery.

• Responsible for ensuring that the appropriate audit levels are met 

• Monitor progress on the delivery of the strategy operationally and also through the P&L.

What we need from you…

• Experience working within a fast paced leisure or hospitality environment

• Organised and a strong communicator.

• A strong leader

• A good understanding of F&B business operations, results driven and able to deliver brand standards

• Motivational, passionate about developing and nurturing your team

• A genuine passion for creating memories & delivering incredible hospitality

Here’s what you will get from us…

• Competitive pay

• Complimentary full leisure club membership for you and a family member or friend worth £1200

• Discount on all overnight stays at Village Hotels

• Up to 40% discount on food and drink at any Village Hotel

• Excellent training and development

• Cycle to work 

• Discounts and cashback offers on many high street brands

• A range of well-being and healthcare benefits 

• Financial wellbeing - Salary Finance 

• Employee Assistance Programme

• Flexible and home working opportunities

• A fun, supportive and inclusive work environment with loads of development opportunities

• Regular team events and incentives

• Monthly well-being programme for all employees to support your mental health

• Anniversary rewards for every year of service

Work it, Live it, Love it! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With 32 fabulous hotels and leisure clubs across the UK and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Come and be part of something new & something special - Work It, Live It and Love It with Village Hotel Club!