Spa Manager

Spa Manager Edinburgh £30,000 OTE

We are looking for a Senior or Head Therapist looking to step up to the level of their Spa Career. This is a hands on role where you will managing a team of 4 therapists and performing treatments 3 days a week and 2 days admin.

The Spa is housed in a luxurious 4 star hotel situated on Edinburgh's famous Royal mile., located in the heart of the Old Town.

JOB PURPOSE

• Manages the efficient and profitable running of the spa
• Actively markets the salon to both maintain and increase client numbers
• Responsible for the entire team including reception.
• To lead by example demonstrating the highest standard of professionalism at all times.
• Complete a comprehensive check of the salon before it opens and during the day, arranging for any necessary changes to schedules etc to be carried out.
• Carry out room audits every day to ensure high standards.

KEY ACCOUNTABILITIES & RESPONSIBILITIES

• Communicating the company culture of service to clients and staff
• Encourages and motivates the reception staff to ensure high standards of performance and delivery.
• Manages the day to day staffing of the reception desk ensuring adequate staffing at all times.
• Ensures the smooth running of the reception area in particular with overall responsibility for cash and paperwork procedures.
• Takes overall responsibility for all daily banking and the management of the petty cash.
• Ensures that accurate records are kept of all client data and that it is reviewed and updated regularly.
• Reviews the notice area to ensure it is well presented and up to date and all staff have read notices.
• Completes the risk assessments of Health and Safety issues and takes action to meet the legal requirements, keeping the salon directors fully informed.
• To create a happy working atmosphere for the benefit of both staff and clients.
• To ensure salon cleanliness and maintenance is in keeping with the company's general policy on services.

DELEGATION/COMMUNICATION

• To communicate through all staff levels:
• Company policies and procedures
• Staff changes
• Management's satisfaction or dissatisfaction
• Feedback from clients
• Delegates appropriate tasks for therapists to do when they are not fully engaged with clients.
• To monitor, motivate and encourage the team to reach their own financial targets.
• Completes the daily huddle sheet and maintains target sheet.
• To ensure a daily meeting is held or everyone has read the huddle sheet each day.
• Follow the specified marketing plan and execute all aspects to the best of your ability.
• Carries out One-to-One reviews monthly to go over retail and ratios with individual staff members.
• Carries out appraisals and performance reviews as and when required. o Communicates and records any issues/complaints from either staff or clients and passes to the complaint form to directors if appropriate.
• Provides induction training for all new staff to include job descriptions, health and safety, fire safety and evacuation procedures.
• Carries out First Aid training and administers first aid when required.
• To attend meetings as/when required.

FINANCIAL

• Adheres to financial guidelines as laid down by salon directors.
• Manages retail sales, setting targets and reviewing current sales.
• Increase salon turnover in line with targets, analysing past and current performance and identifying areas of improvement.
• Has overall responsibility for ensuring salon makes monthly targets.

BENEFITS

• Great basic Salary + bonus + gratuities
• OTE £30,000+
• Dream hours 8 hour shifts
• Tuesday to Saturday (subject to change)
• Company pension
• Employee discount
• On-site parking

ABOUT YOU

• Lives locally in and around the Edinburgh area

• Fully qualified to HNC/HND/Level 3 Beauty or equivalent
• Willing to undertake further training in any treatment area required. Minimum of 4 years post-college experience.