Head of Ticketing and Sales - Hampstead, London

The Organisation

Hampstead Theatre was born in a humble hut sixty years ago. Our mission was to create original theatre without creative restriction. We quickly attracted a generation of talent that helped to redefine British Theatre.

We are still driven by the same ambition. To create the future mainstream – entertaining experiences that are original and ambitious.

We are now looking for a Head of Ticketing and Sales to join us on a permanent, full-time basis.

The Benefits

• Salary of c. £37,500 per annum, depending on experience
• 25 days’ annual leave, plus Public Holidays
• Interest-free season-ticket travel loans
• Complimentary tickets for performances
• Employer’s contribution to NOW! pension scheme
• 10% discount at Hampstead Theatre’s Café Bar

If you have experience managing a ticketing department (or similar) and an aptitude for maximising sales, this is an exceptional opportunity to step into an engaging role in a small, dynamic team dedicated to creating exciting, original drama.

Joining us as we transition towards an exciting new business model, you’ll play a critical role in helping us to draw in audiences and enable us to continue to challenge, influence and shape the future of British theatre.

So, if you have what it takes to make an impact with one of London’s best state-of-the-art theatres, we want to hear from you!

The Role

As our Head of Ticketing and Sales, you will oversee the configuration and operation of ticketing for productions, maximising revenue from ticket sales and ensuring the highest standards of customer service are maintained at box office.

You’ll manage ticketing, CRM and other digital systems, including supporting and training colleagues to use Tessitura, our arts enterprise system.

Managing the Box Office & Marketing Coordinator and Box Office Assistants, you’ll provide training and support while ensuring that the work of the department is in line with our access and diversity objectives.

Additionally, you will:

• Ensure the accuracy of financial reconciliation
• Set up season on-sale announcements
• Act as the main point of contact for external ticketing agents
• Manage and develop Hampstead Theatre’s digital roadmap
• Provide data-driven business intelligence support to relevant departments
• Support digital communication campaigns

About You

To be considered as our Head of Ticketing and Sales, you will need:

• Experience of leading a ticketing department in a similar environment
• Experience of working with a digital ticketing and CRM system
• A proven ability maximising ticket sales
• The ability to analyse and understand complex sales and demographic data
• The ability to train, motivate and encourage others
• Excellent understanding of financial data
• A genuine passion for bold, ambitious, original theatre

The closing date for this role is Wednesday 5 April 2023.

Other organisations may call this role Theatre Manager, Front of House Manager, Theatre Marketing Manager, Sales Manager, Sales and Ticketing Manager, or Head of Ticketing Operations.

Webrecruit and Hampstead Theatre are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to join our unique organisation in this key role as our Head of Ticketing and Sales, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.