Spa Receptionist - Weybridge, Surrey

Spa Receptionist - Weybridge, Surrey

Job Type: Part Time

Reports to: Spa Manager

Department: Spa

Experience: Previous employment in a similar position

Hours: 16 -21 hours per week and holiday cover (Monday-Sunday in accordance with rota) Required to work a variety of day, evening & Public Bank Holiday shifts. Monday – Thursday 9am-7pm, Friday – Saturday 9am – 6pm, Sunday 10am – 4pm.

Purpose of the Role

We are looking for someone with the right energy; enthusiasm and attitude to join the prestigious Spa Team and to deliver excellence service in all areas.

We are seeking an exceptional Part Time Spa Receptionist.

Key Responsibilities

• Open and close the Spa according to the check sheets.
• Ensure all stock is securely locked away throughout the day and at the end of your shift.
• Make treatment bookings, in person, over the telephone and via email.
• Take payments for all appointments that have been completed on your shift.
• Bring to the attention on the manager any outstanding balances at the end of your shift.
• Confirmation calls to be made 48 hours prior to client appointments.
• Consultation forms, prepared for each therapist, ensure they are signed by the client.
• Upsell any treatment or retail items.
• Take part and help with Spa events.
• Host – ensure all clients are welcomed with a professional approach, offering refreshments and at the end of their visit to the Spa, asking them how their treatment was, would they like to buy any products and/or make another Spa booking.
• Ensure the Spa is kept clean and tidy throughout the day. Restocking laundry and refreshments. All treatment rooms must be set up as a show room when the treatment door is open.
• Refresh and clean displays weekly.
• At the start of everyday ensure the ‘Treatments Available Today’ board is displayed outside the Spa.
• Ensure all marketing is up to date and restocked around the club relating to the Spa department.
• Promote any events, promotions or new services to members.
• Take responsibility for end of day cash up.
• Report any maintenance issues to the Spa manager and Maintenance manager.
• If a therapist calls in sick ensure all clients are contacted ASAP with new arrangements made where possible.
• You are responsible for covering your shift in relation to sickness or holiday requests.
• Check off any deliveries to the Spa, reporting any damaged or missing items. Price up all retail before being put away in display cabinets.
• Generally responsible for the smooth running of the Spa on a day-to-day basis, reporting any issues to the Assistant Spa Manager or Spa Manager.
• Health, safety, and hygiene must be considered at all times.
• Attend required training courses.
• Monitor stock control.
• To maintain a high level of professionalism at all times.
• To work as part of the team to expand the Spa Therapy Department and increase the business and client base.
• To be involved in the launch and promotion of new products and treatments and to undergo the necessary training.
• To take responsibility for the re-stocking and to report low stock levels or stock shortages to the Spa Manager.
• To ensure that all cupboards and doors are locked at the end of the day.
• Be career orientated.
• Must be able to deliver 1st class customer service.
• Constantly display enthusiasm and a positive approach to work.
• Be flexible, work as part of a hard-working team and passionate team.
• Be fluent in English.

If you are interested in the above position, please apply by email by clicking 'Apply'.