College Hall Porter - BRNC Wardroom SGR & JGR

• 9.90 per hour, 42 hours per week
• 12 hour shifts - 2 days & 2 nights
• 4 shifts off

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Regular emails filled with the best discounts and savings available
• Receive Wow Points every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families
• Contributory pension scheme
• Grow your career with our Career Pathways programme
• Compass exclusive offers on PerksAtWork

• Ensure you maintain a smart professionally dressed appearance at all times and present the Main Office to the highest standard. You represent both the Client, the College and the company in this front facing role.
• Provide excellent customer service output to all customers and client, both internal and external.
• Ensure the Main Office is always manned during your shift and that any breaks are covered by appropriately trained personnel.
• Liaise with the Officer of the Day (OOD), 2nd Officer of the day (2OOD) and the Duty Party where required through your shift to ensure all tasks, routines, standards are maintained.
• Maintain the Daily Occurrence Book (DOB) - enter details of all incidents and present to the OOD and Master at Arms (MAA) for approval in accordance with the relevant regulation/policy.
• At beginning of your shift familiarise yourself with Daily Orders, XTM's, VTM's to ensure you are fully aware of what is going on during your shift.
• Ensure full compliance of all Emergency Procedures, Health and Safety practises. Respond immediately to fire, armoury, swimming pool alarm activations or emergency calls. Make the appropriate pipes (announcements) for evacuations using the intercom system as required by the Ships General Orders (SGO's). Inform the OOD, callout guard service (MPGS) and record on DOB.
• Report any defects as soon as possible during your shift to the Defence or Housing Estates HardFM contractor via their Helpdesk phone number or email address and update the defect database. Liaise with the OOD for authority to call out an engineer if servicing is required for any potential alarm fault. Record in DOB and inform SHEF of any spurious alarms. Inform the site Building Manager of all defects.
• Liaise with the OOD as required to follow the call out procedures for the following issues:
  Heating, Water (Flood), Inclement Weather, Gas, Electric etc.
• Monitor the provision of a central point of service for the issue and return of hire car keys and completion of associated documentation.
• Ensure you allocate accommodation in line with Accommodation Booking System (ABS) and issue cabin keys where required. Monitor and record accommodation movements, using the ABS to capture all mess fees and any cabin changes. Ensure you check the online version to capture any updated information.
• Issue site keys and monitor against the key registers (not security/important keys that are only issued by OOD) in accordance with the authorised key lists and signatures. Report any anomalies or missing keys to OOD/MAA. Ensure keys are mustered at end of the day.
• Ensure the relevant charges are recovered (cash/card) as required, maintain the various cash floats (including taking and holding of cash deposits in secure environment (locked filing cabinet in A2 office). Ensure cash check is conducted at each shift handover and that you comply with Profit Protection procedures.
• Ensure all transactions are reconciled, monies paid to CAF or Mess Accountant as per cash handling procedures and report any inconsistencies to your Line Manager and ensure the company Profit Protection procedures are followed.
• Ensure you check the PED machine daily and comply in accordance with Profit Protection procedures.
• Ensure you comply the Daily/Nightly CSP duties task list.
• You are required to clock in/out of the Our Time payroll system as per your shift rota and times. Be aware that clocking in/out on time is vital to ensure you are correctly paid. Additional time for handovers will be paid. Our Time system will be used as part of the muster in the event of evacuations etc.
• Ensure you write full and comprehensive handover sheet of information that is needed for the oncoming CSP at each shift change.
• Ensure you provide an efficient message handling service in receipt of telephone calls/enquires and deliver accurate messages to relevant recipient in a timely manner.
• Submit your leave requests for approval in a timely manner to allow shift cover to be arranged.
• Follow the correct sickness reporting procedure, giving as much time as possible. Initiate the call out process for sickness and where staff member cannot attend their shift.
• Comply with any reasonable requests made by the client and your line manager.
• Attend relevant training courses as required, conduct all mandatory online learning and professionally implement in the workplace.
• Promote the Company at every possible opportunity and model the ESS Way behaviours always to colleagues, customers & clients.

• Proven experience in working with successful teams within a similar environment
• Excellent communication skills and good customer service skills
• Smart and well-groomed at all times. Remember you represent the Client and the Company.
• Excellent people and organizational skills
• IT literate and good cash handling procedures
• Self motivated and ability to adapt to changing environment
• Security focused

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• To help with the cost of living crisis throughout this winter, Compass will be providing a free meal or equivalent Subsidy while working
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Regular emails filled with the best discounts and savings available
• Receive Wow Points every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/2302/95551001/52550327/WJ

Compass Group UK&I is an equal opportunities employer, committed to cultivating diverse and inclusive environments for every employee.

We're currently recruiting a dedicated College Hall Porter to help ensure the smooth running of the operations in Defence on a full time basis, contracted to 42 hours per week.

To support your Line Manager in providing a 24hour/365 day professional and efficient reception service to the Britannia Royal Naval College (BRNC) monitoring all alarms system, responding to all emergency callouts, site key controls, accommodating all staff, cadets and visitors in accordance with the client service level agreement and client/company standards & procedures..