Helpdesk Administrator.

Who We are:

Fusion Lifestyle is on a mission to bring health and well-being to communities across the UK and our employees are the driving force behind all we do.   Fusion is a leading Sports, Leisure and Fitness operator as well as a registered charity, with a breadth of facilities from Gym & Fitness studios to Outdoor Adventure, Football and Athletics. The business is continually growing whilst investing in the transformation of venues at the heart of the community. The Shared Services function is extremely busy and fast-paced, supporting a growing workforce.

Who You are:

You will be an essential hub of communication for our Facilities Maintenance Team, logging and coordinating the maintenance requirements of each property in the portfolio. This will involve liaising with third-party vendors and in-house repairs teams.   You will be organised, efficient and details driven.  This is a role with a lot of variety so you are able handle multiple projects and communicate effectively with both internal and external customers.

Some of the main tasks of this position will include (but are not limited to):

• Assist the Regional Operations teams in the liaison of reactive and planned maintenance that is received through the Helpdesk
• Follow up with Centre’s on planned and reactive maintenance to arrange times and access, and feed this back to the appointed third-party contractor
• Ensure any customer or third-party feedback is followed up and actioned in a timely manner, escalating where necessary
• Prepare monthly reports and statistics in line with client requirements, and the requirements of the Fusion Senior Management Team
• Act as first point of contact for third-party vendors regarding operations issues
• Monitor the daily task log report from the Helpdesk and F360, highlighting areas of concern to the Regional Maintenance Managers
• Ensure the Helpdesk has all out-of-hours contacts for third-party vendors, updating as and when required
• Liaise with contractors and operations staff on small works projects as and when required
• Work collaboratively with the wider support team and share best practice

To be successful in this role you will need:

• Excellent attention to detail
• Ability to work under time pressures and to tight deadlines
• Previous Facilities Maintenance experience of suitable level
• Helpdesk experience over the phone, email and through CAFM systems
• Experience of working within a call Centre environment.
• Proven track record in dealing with third party vendors.
• Experience of using a booking system.
• GCSE Maths with a grade of at least B, and an understanding of the calculation of percentages, multiplication, subtraction, division, addition, working with decimal numbers/fractions etc.
• Flexible and effective written and verbal communication skills, with good grammar and spelling
• Skilled user of Microsoft Office, particularly Excel
• Excellent organisational skills and the ability to consistently hit deadlines
• Ability to work effectively with a high volume of transactions whilst maintaining high standards of accuracy

Employee Benefits:
Some of the non-contractual employee benefits we offer that you may be eligible to receive include:

• 22 days’ holiday, plus 8 bank holidays (pro rata)
• Employer Contribution Pension Scheme 
• Free Gym & Swim membership at Fusion centres
• Free Eye tests
• Cycle to Work Scheme
• Employee Referral Scheme
• Industry Leading Training

If you have an interest in furthering your career within a fast-paced leisure industry environment, then we want to hear from you.

Click on the link to apply.

**********************************************************

This job advertisement is not intended to serve as a full job description, and is therefore non-exhaustive. Upon securing an offer of employment, a copy of the job description will be made available to you. This may be amended from time to time, in-line with business requirements.  You may also be required to carry out other duties as reasonably requested by the Company.

Applicants who gain a 'conditional' job offer will be required to undertake appropriate checks and referencing before commencing employment. If the role you have been offered requires you to work with children or vulnerable adults or in an environment that deems necessary, the hiring manager will inform you if a DBS is applicable. If a DBS is undertaken your offer of employment will be subject to a satisfactory DBS check.

In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview. Fusion Lifestyle recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.