Accommodation Manager - Silver Sands Holiday Park - Lossiemouth, Moray

Accommodation Manager - Silver Sands Holiday Park - Lossiemouth, Moray

Job Type: Full Time - Permanent

Department: Hire Fleet

Hours: 40 hours per week

Salary: £23,000 per annum

Main Responsibilities:

• To ensure the guest experience takes priority at all times.
• To greet & communicate with our guest in a professional & courteously at all times.
• To promote the park & company in a positive manner whilst communicating with guest visitors & suppliers
• To ensure that you meet the company guest service standards with an aim to exceed guest expectation.
• To be presentable at all times, wearing company uniform as provided including name badge.
• Pre-season opening duties including setting up the fleet, managing deliveries of new inventory and items, rehanging curtains, spring cleaning, bring your fleet up to standard, ensuring all jobs are complete prior to opening, etc and any additional duties required.
• Winter closedown duties including putting your fleet to bed, repairing, cleaning & ironing curtains, defrosting fridges, removing all bedding, completing winter snagging list, action jobs as applicable, etc and any additional duties required.
• To attend any relevant training courses & meetings as agreed with your Line Manager.
• To support & train the cleaning team to agreed company standard.
• To monitor the standards of work of the cleaning team ensuring work is to the agreed company standard.
• To ensure the cleaning team are aware & comply with company’s Health & Safety standards and our COSHH trained (*internal cleaning team only)
• To obtain relevant risk assessments & method statements from the cleaning contractors (contract cleaners only)
• To complete all relevant paperwork in accordance with company operating standards & legal requirements
• To have good communication skills & a strong working relationship with the Holiday Service team to ensure the hire fleet is at its best operating standard at all times.
• To manage the key process, ensuring keys are safeguarded & accounted for at all times.
• To manage the checking process & replacing of batteries where applicable for: smoke detectors, fire extinguishers | blankets & carbon monoxide detectors ensuring any issues are reported and necessary actions are completed prior to check-in.
• To ensure all light bulbs are checked & in working order prior to check-in.
• To check external steps & ramps as part of the checking process, any issues to be reported immediately to maintenance team.
• To be accountable for all accommodation being checked using the cleaning checklist & are all up to standard prior to check-in.
• All jobs, repairs etc to reported to the relevant department immediately following the Park’s process, including managing monthly actions e.g. defrosting fridges.
• Missing inventory to be replaced prior to check-in.
• Any outstanding actions (e.g. inventory & repairs) to be followed up and additional actions completed prior to check-in and any on-going issues to be reported back to the Accommodation Manager immediately
• To manage the linen process, responsibilities include recording of dirty linen | returns paperwork | separation of soiled linen | checking in deliveries & storage of clean linen | stocktaking | preparing & delivery of linen prior to check-in & ensuring linen levels are in line with current arrivals, availability & are adjusted as required so not to be over stocked.
• All housekeeping areas including storage cupboards & linen room are kept clean, tidy & well organised, complying with Health & Safety regulations

Benefits

• 20% friends and family discount on holidays booked with Park Holidays, this is subject to availability at time of booking.
• All staff have a discount of 50% on food purchased from the complex, this does not include specials or any drinks & is subject to conditions.
• Great staff referral scheme
• 20 Days Holiday + Bank Holiday (depending on the role)
• Progression Programme within the Company – Learning & development opportunities available with the potential to join the Company’s Skills Academy or Apprenticeship Development Programme.

The Company: 

With 56 caravan parks situated throughout the UK we are now one of the largest providers of Holiday parks covering England, Scotland and Wales. We offer great value family holidays and short breaks, with a small selection of touring and camping too, along with a wide range of static caravan holiday homes and luxury lodges for sale.