Service Assistant - Morpeth

Summary

Do you enjoy helping people and providing phenomenal service? Then please read on! Working within a lively atmosphere as part of hardworking team, this role as a Service Assistant plays a core part in providing fantastic customer service.

The Hours: This role is based on 400 annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. Includes weekend shifts; to be discussed at interview (No Evenings & No Split Shifts)

The Salary:  £10.50 per hour

Duration: Fixed Term Contract until September 2025

What it's like to work here

Set in the heart of the stunning Northumberland landscape, Cragside is a unique place to work. Here William Armstrong, the brilliant engineer and manufacturer, built a wonder of the Victorian age. Here he created artificial lakes, generated his own hydro-power, pioneered electric lighting, installed telephone systems and built a world of experimentation and innovation that inspired the way we live today.

We carry this ethos into the 21st Century – developing and implementing experimental and innovative ways to bring Cragside to life for today’s visitor. Just as Armstrong’s vision was brought to fruition through creative collaboration, today a multi-disciplinary team works to look after the place in a way that makes it enjoyable and relevant to our visitors, allowing them to connect with it on an emotional level too.

Click here for more information about this location

What you'll be doing

Visitors are a vital part of what we do. As the Service Assistant it’s your role to ensure that the welcome our visitors receive is flawless, setting them up for an outstanding experience for the rest of the day. In this role, you’ll be working alongside a big staff team and volunteers to deliver outstanding customer service. Welcoming and admitting visitors, providing information and orientation, you'll also be working on our property tills selling admission tickets, processing payments of activities and events and promoting our Growing Support strategy (Memberships/Donations/Fundraising). We'll also need you to promote events, offers, products and benefits of actively supporting the National Trust, and support in the delivery of these events at times throughout the year.

Who we're looking for

• A can-do attitude

• Genuine enthusiasm for working with people

• Excellent customer service skills

• A willingness to learn new skills

• Ability to work well in a team or on your own

• Good understanding of the National Trust and what we do

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust properties for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice

Click here to find out more about the benefits we offer to support you.