This job has expired

Activity Manager - Europe

Neilson Active Holidays
Work in Europe!
Up to £1800 PCM based on experience + accommodation* + great overall package
Closing date
3 Apr 2023

Job Details

Activity Manager - Europe

Salary: Up to £1800 PCM based on experience + accommodation* + great overall package

Dates: April - November

Location: European Beach Resorts

Reports To: General Manager/Operations Manager

Job Role Summary:

As a Neilson Activity Manager, you are stepping into one of our most senior overseas positions. You must be friendly, approachable and enthusiastic with mature, strong leadership skills. The ideal candidate for this role will bring considerable managerial experience within the active sports environment.

You will be based at one of our stunning summer European beach club resorts in Greece, Croatia, or Italy, where you will create a professional, safe, and fun environment.

You will lead your active resort team to deliver Neilson’s extensive resort activity programme to an exceptional standard and help all Neilson guests to have an unforgettable holiday experience.

This is a challenging role, but if you are looking for a rewarding career and you are someone that thrives under pressure, this could well be the role for you.

Working for Neilson Active holidays is more than a job; it’s a lifestyle! Spend the summer season based in one of our beautiful Beachclub resorts, where it’s all about sharing your passion for the activities you love. You’ll be working hard, but the work is fun, and there’s always plenty of time to play!

We are always looking for friendly, energetic and approachable individuals to join our amazing team! People who can build rapport with ease and continue to give our guests confidence that every element of their holiday is delivered by people who care.

Key Responsibilities and Tasks: Your duties will include, but are not limited to, the following…

  • We expect you to be well presented with a professional attitude at all times
  • To always maintain an excellent standard of customer service across the resort
  • Ensure a safe environment for all staff and guests
  • Accurately conduct Health and Safety/Quality Audits on time
  • Set, monitor and control all active operational budgets and financial accounting for the resort
  • Correctly complete all operational resort paperwork on time
  • Take responsibility for the ordering and tracking of all operational equipment
  • Overall responsibility for the maintenance, repair and security of all Neilson Active equipment
  • Overall responsibility for the appearance of the Neilson Active sites and to ensure that they always meet guest expectations
  • Continuously develop your team to achieve/exceed all set quality targets for service and instruction
  • Continually monitor the services provided by suppliers and take actions to ensure the continued improvement of service initiatives
  • Formulate action plans that prevent and resolve problems
  • Set up and monitor Key Performance Indicators
  • Create and implement a comprehensive, multifaceted working activity programme
  • Coordinate and work with the General Manager with the set-up of the beach and the hotel at the start of the season and the pack down of the resort at the end of the season
  • Develop positive working relationships with all departments and resorts both overseas and in the UK
  • Work with the team to organise and host social events, deliver briefings
  • Be happy to interact with guests at all times
  • Able to train, motivate and appraise the active team to ensure the highest levels of instruction
  • Co-ordinate and deliver a training programme and assume the responsibility for the development of the active staff
  • Assist in the management, development and motivation of all resort staff
  • Deliver pre-season training for resort staff
  • Provide continued one to one and group training sessions throughout the season
  • Set and monitor objectives, carry out appraisals and provide regular feedback for all direct reports
  • Deal with any grievance/disciplinary issues appropriately and according to Neilson procedures
  • Coordinate all staff accommodation – liaise with housekeeping for linen, maintenance for repairs and with local owners throughout the season

Knowledge, Skills & Abilities Required:

  • Ability to lead, motivate, train a team and maintain effective working relationships
  • Motivational and problem-solving skills
  • Operational knowledge of the safety procedures relating to all activities offered by Neilson
  • Extensive understanding of the RYA, the BWSF syllabus and the Neilson programme
  • In-depth understanding of current watersports industry and all activities provided by Neilson
  • Ability to effectively communicate with guests of all ages, other management, and all staff
  • Knowledge and understanding of child protection
  • Computer literate with a working knowledge of Microsoft Excel and Word
  • Ability to understand the pros & cons of each activity from a working staff perspective to pre-empt any potential issues
  • The ability to confidently hold a conversation in English 

Qualifications & Experience required:

  • First Aid certificate that is valid for the duration of your contract – This should be a minimum 6-hour practical course providing a certificate that is valid in the workplace – This would be a minimum – First Responder training would be highly desirable
  • Educated to GCSE standard or equivalent
  • Management experience
  • Customer service experience
  • Budgeting and money handling experience
  • Previous responsibility for health and safety standards

Personal Qualities:

  • Approachable, welcoming, friendly, and enthusiastic
  • Self-motivated and responsible
  • Flexible, punctual, organised and efficient
  • Clean, tidy and professional appearance



If you've got the passion, we've got the opportunity!

Working for Neilson Active holidays is more than a job, it's a lifestyle! It's all about sharing your passion for the activities you love. You'll be working hard, but the work is fun and there's always plenty of time to play!

We are always looking for friendly, enthusiastic and approachable individuals to join our amazing team! People who can build rapport with ease and continue to give our guests confidence in the fact, that every element of their holiday is being delivered by people that care.

Who Are Neilson Active Holidays?

We are proud to be one of the leading active holiday specialists and have been delivering awesome holidays for over 40 years.

Year after year our guest’s love to return to our resorts to experience the expertise of our resort teams, whether it’s for a top-notch sailing lesson from our qualified RYA instructors, a delicious cocktail freshly served by our experienced bar team or to hit the slopes with one of our Neilson Mountain Experts.

Bring your passion to our team!

You'll need to be a strong, natural communicator who is able to build rapport with ease and interact confidently with both our guests and other staff members alike.

Neilson Active Holidays is bursting at the seams with opportunities to fine tune your talents and the experiences that you will take away from working anywhere within our programme will stand you in great stead for the future.

In addition to all of this, you'll be able to master some amazing activity sports along the way!

Who are we looking for?

  • Those with a great sense of humour!
  • Likeable, charismatic, individuals with bags of character and contagious enthusiasm!
  • Those who can demonstrate the desire to get involved, enhance their skills and share their expertise!
  • Genuine personalities, those that are kind, friendly and helpful in their nature!
  • People who can bring a bit of individual magic to our award-winning team!
  • Grafters that are not scared of hard work, they strive to be the best and can have lots of fun whilst they do it!
  • Those with a great work ethic and the right attitude!
  • Problem solvers that are responsible, punctual and have the ability to use their common sense!
  • Well mannered and positive in their outlook on life!

Training, Development And Career Progression

We want to develop our staff, provide opportunities to learn new skills and give you the chance to follow in the footsteps of many senior Neilson managers who have worked through the ranks with great success.

We have former chalet hosts are now in charge of the largest hotels in our programme and former windsurfing instructors who are now the operational/commercial masterminds behind the development of our biggest products.

If you are happy to put in the hard work and thrive under pressure, we can offer you a challenging and very rewarding career.

The Neilson team are the backbone of the business and we want to be a great company to work for. We listen to what our team have to say and constantly strive to make everything the best it can be. We will ensure that you're properly trained in all aspects of your role in order to meet the expectations of our guests and satisfy all legal requirements.

The Recruitment Process

Working for Neilson is more than a job, it's a lifestyle. It's all about sharing your passion for the activities you love and we are always looking for the best people to join our team.

If you're up for the challenge, we'd love to hear from you, so kick-start your adventure and complete an online application today.

Give yourself the best chance and be sure to complete every section thoroughly so that we can get a feel for who you are and what you are all about.

If your application passes the initial criteria, you will be placed on a list of potential candidates, however, this does not guarantee an interview at this stage.

The team will then take a closer look at the information you have provided to see if you could be a good fit for the business and for the role to which you have applied.

IMPORTANT NOTE: If you are unable to apply for a specific position through our online application form then this role is not currently available!


Find Us
Neilson Active Holidays
East Sussex

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert