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Patient Access Officer - The Harley Street Clinic

HCA Healthcare
London, Greater London
Closing date
22 Mar 2023
Patient Access Officer - The Harley Street Clinic

This is your opportunity to become a vital part of the UK's largest private healthcare provider, specialists in complex care.

Location: The Harley Street Clinic

Department: Outpatients

Contract: Permanent & full time - 37.5 hours/week on rotational shift basis

Salary: 25,000 per annumdependent on skills & experience

Employment Package: We will look after you with private healthcare insurance for you and your family, contributory pension scheme and a vast range of additional rewards.

Being part of a large, multisite, and established healthcare group, we can offer career progression, development and support to grow internally, in addition to funded courses.

About the Role

We have an exciting opportunity for a Patient Access Officer. As a Patient Access Officer, you will play a vital role in delivering a high-quality service to our patients.

Your duties as a Patient Access Officer will include providing a comprehensive range of administrative services to, consultants and other third parties that will assist in promoting the successful management of all aspects needed to facilitate a seamless patient pathway.

Duties include but are not limited to:

  • Facilitate the patient's experience by providing a world class service to our patients through a seamless patient journey with a high level of customer care at all times
  • Maintain accurate and up to date information on the hospital database during the patient journey
  • Formally pre-register or register all patients and guarantee 100% accuracy when requesting and transferring information to HCA databases
  • Ensure all relevant Patient documents are signed and scanned to the patient accounts including patient registration form and self-pay agreement for each visit
  • Respond to telephone, written and face to face queries
  • Respond promptly to any patient/third party requests.
  • Manage patient waiting areas to ensure the Patient Access Service run smoothly
  • Coordinate and facilitate all outpatient bookings where applicable
  • Adhere to a flexible work pattern often at short notice

Ideally, we are looking for someone with:

  • Previous Administrative experience is essential, ideally private
  • Computer literacy including Microsoft Office - Excel
  • Good general level of education
  • Excellent spoken and written English
  • Knowledge of relevant hospital policies and procedures
  • Excellent communication skills

If you would like to join HCA Healthcare UK as a Patient Access Officer and be part of an organisation shaping a healthier tomorrow, we invite you to apply.

Our application process is quick and easy, completing a 2-minute questionnaire and a portal access where you can upload your CV and track your application progress.


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