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Customer Experience Manager - Aylesbury

Ambassador Theatre Group (ATG)
Aylesbury, Buckinghamshire
£27,000 - £30,000 per annum depending on experience
Closing date
10 Apr 2023

Job Details

Customer Experience Manager - Aylesbury

Whether it's a special birthday, a family's first pantomime or just a night out with friends, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show...and that they want to return again and again!

Can you motivate a team to deliver high standards, and a great welcome for our customers? As our Customer Experience Manager you'll be responsible for the welcome those customers receive and the standards of service they receive during their visit, whether they're finding their seat or choosing a drink at one of our beautiful bars. We're looking for you to recognise untapped revenue generating opportunities and maximise our established revenue streams, while ensuring our customers enjoy their visit, and want to return!

As a Customer Experience Team Manager you'll make this happen. The charismatic and welcoming face of the company, you'll offer the highest standards of customer service and care. You'll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars.

Full of variety, this role is both fun and challenging. You'll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in our unique theatre with an ever-changing programme of events.

Further information on the role and the skills you'll need can be found in our full job description and in our website article: Previous experience in theatre is not required and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at and 


Nothing beats the energy and excitement of a great live experience. That’s why our mission is to bring the very best in live entertainment to the largest possible number of people.

We were founded in the UK in 1992.

Three decades on, we’ve grown to be a world leader in live entertainment. We’re the world’s number one live theatre company, covering every discipline in the industry. We operate venues, run major ticketing platforms and produce award-winning shows.

People are at the heart of our success. We’re passionate about bringing great live experiences to the widest possible audience; about giving the world’s best creative talent the stage it deserves; and about providing our people and partners with opportunities to realise their full potential.

Find Us
Ambassador Theatre Group (ATG)

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