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Contact Centre Advisor - Hemel Hempstead, Hertfordshire

Bourne Leisure
Hemel Hempstead, Hertfordshire
Closing date
24 Mar 2023
Contact Centre Advisor - Hemel Hempstead, Hertfordshire

Contact Centre Advisor
Full Time / Temporary Contract / Shifts
Hybrid / Working 3 days per week at our Contact Centre in Hemel Hempstead - HP2 4YL
19,552.50 to 20, 334.60

Haven are currently on the lookout for our next cohort of Summer Temp Contact Centre Advisors!

As a Contact Centre Advisor, you will be joining one great team, proudly and consistently providing an individual, tailor-made guest experience.  We are looking for motivated individuals who can demonstrate great listening skills and help our guests to choose the holiday that's perfect for them. This is a Hybrid opportunity, with expectancy to be in the contact centre 2-3 times per week (which will be reviewed on an ongoing basis taking into account business needs). 

This would be a great opportunity for you if ...:
- You will be on your break from University between Mid-May up until Mid-September
- Have experience in Customer Service AND / OR a Contact Centre / Call Centre Environment
- Are looking for a temporary role

- We are looking to hold an Interview / Assessment Day during April (During your time off at Easter, if you are a uni student), with a view to be able to start with us during the 1st or 2nd Week of May (Once you are on your Summer break if you are at Uni)
- The Interview / Assessment Day will involve a presentation from the hiring manager, meet and greats with colleagues, a short 30 Minute Interview, a Tea / Coffee break with a chance to answer any questions and will finish off with a tour of our office

For many this journey will start with you! So, we are looking for people who are:
- Dedicated to give every one of our four million guests a great time with memories that last a lifetime.
- Passionate about delighting our guests and providing a seamless booking and post booking experience
- Consistently striving to be better - focused on achieving KPI's.
- Focused on delivering excellent customer service
- Able to maintain a lively positive attitude around the contact centre
- Are confident, enthusiastic and has an empathetic phone manner
- Flexible and can work shifts (more information regarding shifts below)


- To work as part of a multi skilled sales & customer services team by supporting our guests with the booking of their break, promoting upgrades, answering questions, taking payments & dealing with complaints.
- To demonstrate a thorough knowledge of all aspects of Haven's operations and have a detailed knowledge of the Haven Holidays product.
- To support other areas of the business or tasks as required.

To be successful you will:

- Have had previous customer service/call centre/contact centre (Preferred, not essential)
- Have good listening skills, understanding our guest's requirements
- Be confident in making decisions that support our guests and our business
- Be patient and have a problem-solving attitude
- Everything else will be taught by us!

- Hybrid Working: 3 days in office / 2 days at home
- Our contact centre opening hours are Monday to Friday - (9am - 7pm) and Weekends (9am - 6pm)
- Shift Patterns: 4 days in the week, 1 day at weekend

Who are we?

As the UK's leading holiday operator, a career at Haven can offer more than just a job. Part of the award-winning Bourne Leisure family, we have plenty of exciting opportunities for development, over 9,000 fantastic team members and 38 beautiful seaside locations and our HQ based in Hemel Hempstead. From Scotland to Cornwall, Norfolk to Wales, our parks are dotted along some of the most breath-taking parts of the great British coastline, providing memories that last a lifetime for guests, owners, and team. We're passionate about what we do, and we have a great time doing it, all of which is reflected in our Breath of Fresh Air culture. We welcome all new talent with open arms and support your journey with Haven in any way we can.

What's it like to work with us?
Ultimately, it's our people and teams that make us an employer of choice.  
At Haven, we care about you as an individual- whether you are office based, home based or a mixture of the two, we are open and transparent in our approach and welcome the same approach in return. We are a place where talent thrives and gives you the autonomy to be the master of your own path. We are supportive and collaborative, giving you the opportunity to learn, ask questions and work with different people throughout the business. We are one great team, and we celebrate successes as an individual and as a collective with our teams.

What will you get in return?
- Competitive pay & bonus opportunity
- 20% staff discount for all of your family & friends in Haven & Warner Hotels breaks
- Company events such as Christmas parties and team days
- Opportunities to use our corporate box at The O2 arena for music, comedy, sport, and entertainment events
- Onsite parking and subsidised caf
- Fully funded qualification development opportunities from Level 2 to Masters Degree
- Fantastic discounts on purchases from most major retailers via our app
- Access to the Employee Assistance Programme including support for your well being and free access to advice and expertise on financial and legal matters etc
- Opportunity to purchase extra holiday
- Instant Recognition schemes with great rewards
- Long Service awards

Apply now!

If you require any reasonable adjustments during this process, please do not hesitate to contact Recruitment Manager Kirstie Hopkins by emailing

Please do not Apply if you are looking for remote positions - This is a Hybrid role only. 


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