Customer Services Advisor

Woking Hospital | Permanent | Full-Time
Up to £21,500 per annum, depending on experience
37.5 hours per week

At Nuffield Health, a role like this is about much more than achieving commercial success. Because our focus is on bringing the best of what we offer to the local community. If you have a flair forging strong relationships, driving sales and customer experiences, you could be just who we're looking for.

Nuffield Health Hospitals

At Nuffield Health Hospitals, we work with leading medical Consultants to provide first-class treatments and high standards of care for the prevention, diagnosis, and treatment of a wide range of medical and surgical conditions using the latest facilities and technology. We take pride in delivering high standards of patient care to both private patients and the NHS. This role will support our Enquiry Teams across two sites; Woking and Guildford hospitals, therefore the ability to travel to either site is essential. Free car parking is available at both sites.

As a Customer Services Advisor you will:

• Handle customer enquiries (both via telephone and website), supplying customers with information about the services offered at the hospital

• Communicate with customers both over the telephone and via email, and where necessary face to face providing excellent customer service

• Provide customers with information regarding Hospital services and treatments ensuring all requirements/queries are dealt with effectively

• Log enquiries on the Hospital CRM and oversee the customer journey

• Undertake bookings for the customers ensuring full adherence to GDPR

• Ensure all customer interaction is undertaken in a timely manor

To succeed as a Customer Services Advisor, you will need:

• Excellent customer service skills

• Proven experience in customer service

• Excellent written and verbal communication skills

• Excellent interpersonal skills and a good level of IT literacy

• Good organisational skills

Helping you feel good

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. With a cycle to work scheme, gym membership, private healthcare and more - at Nuffield Health, we'll take care of what's important to you.

Woking Hospital

Our Woking Hospital is a leading private hospital in Surrey, South East England. We pride ourselves on providing exceptional standards of treatment and care in our state-of-the-art facilities and CPD programme. Our specialities include Women's and Men's health, Orthopaedics, and Eye Care with many more available. We are registered for 27 beds with en-suite facilities on the Ward, two Theatres with facilities including lamina flow and one Minor Operating Theatre, Pre-Assessment, Physiotherapy clinic, Onsite Pharmacy, Mammography, X-Ray and Ultrasound, with nine consulting rooms in Outpatients.

Join Nuffield Health and create the future you want, today

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you