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Customer Service Assistant - York

Hollywood Bowl Group
York, North Yorkshire
Up to £9.50 per hour, with the opportunity to earn up to £10 per hour through bonus
Closing date
13 Apr 2023

Job Details

Customer Service Assistant - York

About The Role

Could you help us create lasting memories in our centre by providing outstanding customer service?

Are you a team player with lots of positive energy?

Are you an effective problem-solver who thrives in a fast-paced environment?

If so, then a star role at Puttstars could be for you!

Puttstars forms part of the Hollywood Bowl Group portfolio - it's the home of indoor mini golf, a one-stop leisure destination for all the family.

The Why...

Join Puttstars as a Customer Service Assistant and in return you’ll get:

  • The opportunity to earn an extra 50p per hour, paid to you every month
  • Access to apprenticeship programmes and our in-house management training programmes
  • Optional pension plan
  • Additional days holiday with length of service up to five days
  • Ongoing training and development, with the opportunity to fast track your career
  • Free game vouchers every month
  • 30% discount off food and drink for you and up to five friends
  • 50% off food when you are working
  • Access to our Employee Assistant Programme for you and your family
  • Financial long service awards
  • A £15 donation to Barnardo’s when you complete your induction
  • Enhanced maternity, paternity, adoption, and shared parental leave benefits
    • Opportunity to join our healthcare cash plan

The What...

As a Customer Service Assistant for Puttstars, you will be at the very centre of the customer’s journey!

No two shifts are the same, you may be welcoming customers at reception, hosting parties on the golf courses or serving food & drink from our bar and diner. Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit.

Within our fast-paced, dynamic world, team members are trained across all key areas of the centre, so you'll be able to provide support and add value at every stage of the customer journey.

Opening Hours and Shift Patterns:

Our centres are typically open seven days a week, from 9am to midnight.

Within the leisure industry, our busiest times are evenings, weekends, and public school holidays, which tends to be when we require availability from Customer Service Assistant applicants.

Here is an overview of the typical shift patterns we have in centre, from Monday to Sunday.

  • Weekday AM shifts are typically 09.00 - 17.00
  • Weekday PM shifts are typically 17.00 - 00.00
  • Weekend AM shifts are typically 09.00 - 18.00
  • Weekend PM shifts are typically 16.00 - 01.00

*Opening times and shift patterns will vary from centre to centre, your centre opening hours can be found online, and shift patterns will be confirmed at interview.

You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities, including access to apprenticeship programmes and our in-house management training programmes, should you wish to take the next step in your career.

To be a successful Customer Service Assistant, we’ll want to see:

  • An understanding of great customer service, with the ability to communicate at all levels
  • High energy and the ability to work in a fast-paced environment
  • A friendly, supportive and helpful team player
  • Flexibility with working hours and shift patterns
  • Basic literacy and numeracy skills

The Who...

Puttstars forms part of the Hollywood Bowl Group, shaking up the family entertainment space, we offer mini golf with a unique and modern twist. At Puttstars, you'll find high-tech screens and digitalized scorecards, with three interactive and fun filled 9-hole courses, for the ultimate mini golf experience. The centre also offers an impressive amusements area, a fully-licenced bar, and diner serving up stone-baked pizzas, hotdogs and tasty shakes, for the complete entertainment experience.

Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.

Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.

Now with 69 centres across the UK, we’re proud to be ambitious market leaders in experiential family entertainment.

We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.

At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.


Bowling. Mini golf. Arcades and more. People across the UK come to us to celebrate their special days and enjoy their time off. If you can make every experience memorable for them and fun for you, this is the place to be.

So, what’s it like to be part of the Hollywood Bowl Group? In three words: supported, family, fun. From our Team Members to Managers, everyone can thrive off of each other every single day. Working together to motivate, progress and make the best possible experience for our people and our customers.

Our amazing teams are at the heart of our business, ensuring that through impeccable service, knowledge and a high-energy approach, our customer experience is the best it can be. However, our dedication doesn’t stop there. We are as passionate about our employees as we are about our customers. We build our teams with the most energetic and engaging individuals who share our values and are proud to be part of our culture. In return, we provide them with a fun and supportive environment with opportunities to develop a fulfilling and rewarding career.

Are you ready? Lets roll…

Find Us
Hollywood Bowl Group
01442 952 510
Focus 31, West Wing
Cleveland Road
Hemel Hempstead

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