Golf Marshal - Redbourn Golf Club - St Albans, Hertfordshire

Golf Marshal - Redbourn Golf Club - St Albans, Hertfordshire

Hours: 24 hours per week (32 hours per week between April-Sept & 16 hours per week between Oct-March)

Salary: £13,044 per annum (averaged at 24 hours per week)

RESPONSIBLE TO: Head Professional/General Manager

SUPPORT: Group Retail & Golf Manager

VISION OF THE ROLE:

It is the ambition for all BGL clubs to be recognised as the best golf and leisure facility in their local area.

The Course Marshal role is a multifunctional position, although predominantly carrying out course marshal duties, the role may incorporate duties within Golf Reception, Driving Range and assisting with the delivery of the high presentation standards and service levels in all golf operation areas.

Flexibility is pivotal both in terms of cross department working and availability at busy times to meet the seasonal demands of the business.

SUMMARY OF ACCOUNTABILITY:

The Course Marshal is often the first point of contact for members and visitors to the club, as such the role is instrumental in delivering a memorable experience, both in terms of the welcome our members and visitors receive and the presentation standards of the club.

KEY RESPONSIBILITIES:

Health & Safety

• Ensure a safe working environment by conforming to company Health and Safety regulations.
• Adhere to all BGL company policies and procedures.
• Keep up to date with all assigned training and compliance training on the BGL Academy.

Golf Reception Areas

• Presentation standards of the first tee and surrounding areas.
• Presentation standards, cleaning, and associated maintenance of buggies.
• Presentation standards and cleaning of the rental trolleys.
• Presentation and cleaning of shoe cleaning area.

Golf Course

• Audit golfers prior to teeing off to ensure players are members or have paid the appropriate green fee.
• Supply briefing on etiquette, rubbish bins, pitch marks, pace of play to all golfers on the first tee. (Refer to BGL Course Marshal crib sheet).
• Monitor golfers on all courses to ensure all golfers stay up with pace of play.
• Conduct course tours to check all golfers are members or have paid appropriate green fee.
• During course tours the teeing areas are to be reviewed to ensure rubbish bins are clear, discarded tees are placed in bin, steps to tees are tidy and clear of debris and free of litter.
• Notify players on the course in the event of dangerous weather conditions.
• To be up to date with the local rules of the club

Hours of Work

Due to the seasonality of golf and opening hours there is a requirement for flexibility, hours to be agreed locally.

This job description serves as an explanation of the main responsibilities for the Course Marshal role across the Burhill Group, it not to be viewed as a finite list of duties.

BGL COMPANY VALUES

COMMUNICATION

We strive to maintain open and honest communication with our people, customers and business partners at all times.

COMMUNITY

We support our local communities and strive to create a positive impact by providing accessible and enjoyable leisure facilities. We are committed to the development of golf and general wellbeing and supporting our local communities by our fundraising activities.

ENVIRONMENT

Our policies and practices for managing our business highlight our commitment to protect and nurture our natural environment.

PEOPLE

People are our lifeblood. We want them to develop to their full potential. We highly value the people who work for us and the customers we are here to serve.

PRIDE

We take great pride and ownership in everything we do. We strive to be the best we can and to be the leaders in our marketplace.

QUALITY

We are committed to offering our customers the highest quality products and services. We continually evaluate our performance and endeavour to be the best.

SUSTAINABILITY

We look beyond what awaits us around the corner, working to achieve longer term goals to create a sustainable business.