Casual Room Attendant - Central London

Casual Room Attendant - Central London

#Join Our Happiness

Are you the type of person who gets out of bed on the right side daily? If so, we’d like you to come and join our happiness as Casual Room Attendant. 

Here at Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the lookout for development opportunities, and moments to grow while helping our colleagues reach their potential and opening the door to their next opportunity.

As a “We Always Care” employer, you will be provided with tailored development plans, training, and apprenticeship opportunities to develop your career!

Joining our independently owned and 5–star hotel as one of our Casual  Room Attendant, you will help to build a supportive and social place, where we can all be at our best while receiving the following happiness perks:

• Service Charge from Room Revenue 
• Employee discounts of up to 50% on food & beverage and spa treatments across our sister properties (Landmark London and K West Hotel & Spa)
• Employees and Friends & Family rates across our sister properties
• Complimentary meals on duty
•  Uniform provided and laundered complimentarily
• Refer a friend bonus
• Workplace pension schemes
• Employee recognition schemes and Social Committee events including gala dinners and much more!

As a Casual Room Attendant you will be working within the within our Housekeeping family, you will find yourself surrounded by a supportive and fun team all collaborating and working towards tailor made guest experiences. You will report directly to the Director of Accommodation Services.

Key Duties and Responsibilities:

• Clean all allocated bedrooms to the highest standards following departmental SOP, look after bedroom corridors and pantries on the allocated floor.
• Conduct daily Spring Clean in allocated room following departmental SOP.
• Handle all Lost Property items in accordance to departmental SOP.
• Personalize the service to our guests by using guest history where possible.
• Greet our guests in line with our LQA Standards.
• Report any shortage of linen and follow up rejected linen procedures.
• Attend relevant departmental training sessions.

Royal Lancaster London is based at Lancaster Terrace, London W2 2TY and the closest tube station is Lancaster gate on the central line underground. 

All applicants must be legally eligible to work in the UK.

We’re more concerned with what’s in the glass not whether it’s half full or empty so come and pour some happiness into yours by joining our award winning family!