This is your opportunity to become a vital part of the UK's largest private healthcare provider, specialists in complex care.

Job Title: Contact Centre Advisor

Location: Prestatyn, North Wales

Employer: HCA Healthcare UK

Team: Primary Care

Salary: 21,902.40

Shifts/Pattern or work: 40 Hours per week On Site

Employment package extras: We will look after you with a very attractive salary, private healthcare insurance for you and your family, contributory pension scheme and a vast range of additional rewards. Being part of a large, multisite, and established healthcare group, we can offer career progression, development and support to grow internally, in addition to funded courses.

Our Prestatyn service centre is the hub for all of our new patients and delivers a 5-star service. HCA Healthcare UK is proud to be one of the largest employers, in Prestatyn as well as being the largest private healthcare provider in the UK. Our Office are a 10-minute walk from local rail and public transport links.

We have an exception role for you, in the position of Contact Centre Advisor.

The Impact you will have:

You will be responsible for delivering a five-star service, selling the benefits of HCA Healthcare UK and guiding the customer though the call following the prescribed script. Contact with the customer will involve both inbound and outbound activities, answering emails, data entry and general administrative tasks.

Ideally, we are looking for someone who has;

• Proven excellent Customer Service experience
• Team player and ability to build effective working relationships
• Good previous office experience
• Confident in all aspects of Microsoft Office; including Outlook and Excel
• Able to communicate confidently via the telephone and via email
• Works well in a supportive team environment

Additional Information

HCA UK is at a hugely exciting time for our organisation. We are pioneers in providing healthcare solutions to our patients as part of an established US healthcare organisation built on over 50 years of experience and we continue to deliver on ambitious growth plans. You will be joining an organisation with award-winning recognition for delivering patient care rated as outstanding. Our plans ensure we continue to do so by offering career packages, that elevate potential and ensure that all our colleagues are trained to the highest standards and are part of an exceptional service culture.

If you would like to join HCA Healthcare UK as a Contact Centre Advisor and be part of an organisation shaping a healthier tomorrow, we invite you to apply. Our application process is quick and easy, completing a 2-minute questionnaire and upload a cv.

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