Rooms Reservations Agent - Reservations

Why us?

We are bringing the spirit of Soho to life in a glorious hotel. Join us for the opportunity to be part of a like-minded community of individuals from various backgrounds, opening a new and exciting hotel, restaurant and rooftop dining bar in the heart of Soho.

We are enthusiastic, generous, respectful and committed to delivering exceptional and brilliant service to other talents and guests. We also enjoy and take immense pride in doing so. The way we treat others is how we would like to be treated ourselves and is at our core.

We want our hotel to reflect Soho in all its glory. We praise diversity, inclusion and forward-thinking. If you love people and create new memories for them through personalised service and diligence; we look forward to receiving your application - apply now.

What is in it for you?

• Meals on Duty
• Uniform Provided
• Dry Cleaning & Laundry
• Guaranteed Service Charge
• Discretionary Service Charge
• Holiday Allowance: 22 days plus 8 bank holidays (increases to 25 + bank holidays with length of service)
• Company Sick Pay: 2 weeks after 6 months of service (increases up to 24 weeks with the length of service)
• Optional Medical Plan
• Employee Assistance Programme
• Season Travel Ticket Loan
• Cycle To Work Scheme
• Local Shop Discounts for the Team
• And more…

(Some benefits are granted after the probationary period)

Why You?

As a Talent of the Broadwick Soho team, you will drive the idea of being a glorious hotel that embraces the spirit of Soho, alongside making our guests feel as comfortable as we do through our beliefs of being independent, embracing, generous and exquisite.

Responsible to manage and process all reservation requests. As our Reservations Sales Agent, you will contribute to the growth of the accommodation and Food and Beverage business, maximising occupancy and revenue, through initiative-taking selling and effectively converting enquiries into sales.

Ensure all guest profiles and preferences are correctly noted in Opera/REVINATE and communicated to the operations team to foster guest satisfaction and repeat business.

We believe in flexibility and multi-skilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and talents.

You will work with brilliant talents across the hotel so that we are one team delivering a seamless and memorable guest experience.

What do we need from you?

• Previous experience, ideally within the hospitality sector
• Fluent in English
• Basic Computer Skills
• Mathematical Reasoning
• Strong people skills
• Advocate for teamwork
• High-pressure environment tolerance
• Enjoys multi-tasking and has great management skills
• Shows an elevated level of integrity, dependability and taking initiative
• High School/ College degree or equivalent

If you are interested in collaborating with us, please apply online or on our website: broadwicksoho.com/career. Kindly note, we do not accept any applications directly.

Broadwick Soho is committed to responding to every single application. However, due to the high volume of applications, please allow us two weeks to review and respond.

All applicants must be eligible to work in the UK.