Spa Reservationist - Sutton Coldfield, West Midlands

The Belfry
Sutton Coldfield, West Midlands
£20,259 - £20,987 per annum
Closing date
12 Apr 2023

Spa Reservationist - Sutton Coldfield, West Midlands

We have a fantastic opportunity for a Spa Reservations Agent to work in our dynamic team at The Belfry, England’s leading Hotel and Resort. We have 319 bedrooms, Rosette standard dining, five food and beverage outlets, fantastic leisure facilities including our 20 treatment rooms & pool and of course, what we are famous for…golf. We have a really exciting year ahead at The Belfry, starting with hosting The British Masters in May 2022, and continuing with the launch of new training and development opportunities and incentives.

Resort Desk

Our Resort Desk is often the first step in The Belfry experience. Set within the busy reservations office, this role is a great opportunity to introduce our guests to all we have to offer, and ensure their visit is smooth through excellent communication with all departments.

About the role

This role is a 40 hours per week contract, working 5 days out of 7.  The reservations office is open from 9-7pm, so shift times can be varied.


The on-target earning potential for this role is £20,259.00 - £20,987.00 hourly rate, compromising of a base hourly rate of £19,032.00 - £19,760.00 plus a qualified estimate of £1227 gratuities per annum.


  • Providing seamless, effective, efficient and quality service to customers to  fulfil the client’s expectations
  • To sell, manage, and upsell The Belfry’s facilities to their full potential, maximising all revenue opportunities to grow resort revenue, achieving targets and building client relationships.
  • To be instrumental in the smooth and professional running of resort services through excellent inter-departmental communications
  • To ensure that whichever method a client chooses to communicate with The Belfry that the booking and queries are dealt with promptly and thoroughly
  • Negotiating and booking Golf Leisure Groups including responsibility for contracting and collecting payments

About you

  • Experienced with guest-facing or telephone roles
  • Someone who genuinely enjoys providing exceptional customer service
  • Driven to deliver guest and financial targets
  • Able to develop strong relationships with your guests, teams and colleagues

Experience Required:

  • Experience in a Spa Reception or Spa Reservations department
  • Ability to work on your own initiative
  • Great organisational skills
  • An understanding of Opera, Premier Spa, Concept, Excel etc.

Belfry Benefits


  • Discounted gym membership and access to team-led fitness sessions, such as our Belfry running club
  • Team social events throughout the year
  • Belfry-wide wellness programme with external speakers, focusing on ‘mind, body & soul’
  • The Burnt Chef Project partnership, offering unlimited, fully-funded counselling and mental health support
  • Wagestream access to all employees – track earnings, saving accounts, and access to wages when you want
  • Healthcare schemes: life assurance, 24-hour GP, health cash-plans
  • Employee Assistance Programme
  • The Belfry is committed to the Hotelier’s Charter, demonstrating our commitment to our people

Showing some appreciation

  • Long service awards
  • Additional paid holiday for long service
  • Reward Vouchers
  • Free meals on shift in our canteen
  • Annual Belfry awards
  • Team appreciation events
  • Fantastic resort discounts across restaurants, bars, retail, and golf
  • Bed & Breakfast from £35 per room
  • Free staff parking
  • Subsidised taxi service for those who don’t drive
  • Live-in accommodation for up to 3 months
  • Relocation bonuses

Learning & Development

  • Excellent training and career opportunities
  • Internal career pathways programmes
  • Access to The Belfry Campus Learning
  • Commitment to developing our team through apprenticeship programmes

Making a difference

  • Belfry ESG committee, dedicated to delivering an environmentally sustainable business
  • Supporting industry, local and national charities
  • Pledges made on ‘Make Good Grow’, offering our team’s expertise and support to good causes

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