Switchboard Operator - Central London

Royal Lancaster Hotel
Central London
£23,337.60 per annum + Bonus
Closing date
12 Apr 2023

Switchboard Operator - Central London

#Join Our Happiness

Are you the type of person that gets out of bed on the right side every day? If so, we’d like you to come and join our happy team as Switchboard Operator!

Here at Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the lookout for development opportunities, and moments to grow while helping our colleagues reach their potential and opening the door to their next opportunity.

As a “We Always Care” employer, you will be provided with tailored development plans, training, and apprenticeship opportunities to develop your career!

Joining our independently owned and 5 Star service hotel, you will help build a supportive and social place, where we can all be at our best while receiving the following happiness perks:

Joining our independently owned and 5–star hotel as one of our Switchboard Operator, you will help to build a supportive and social place, where we can all be at our best while receiving the following happiness perks:

  • Service Charge from Room Revenue
  • Complimentary night stays for 2 
  • Employee discounts of up to 50% food & beverage and spa treatments across our sister properties (Landmark London and K West Hotel & Spa)
  • Employees and Friends & Family rates across our sister properties 
  • Complimentary meals on duty• Refer a friend bonus up to £200 per referral
  • Cycle to work & workplace pension schemes
  • Employee recognition schemes and Social Committee events including gala dinners and much more! 

As a Switchboard Operator, you will be working within the Front of the Office Department and report directly to the Front Of Office Manager and Guest Relations Manager.

Key Duties and Responsibilities:

  • Provide an efficient and polite telecommunications service to AA & LQA standards for our guests and internal customers.
  • Redirect all external calls to the right departments and member of staff. 
  • Working knowledge of Microsoft Office, outlook.
  • Assist guests with with any queries as per standards and communicate effectively with the Front of House Team. 
  • Review and manage the telephone directory . 
  • update guests reservations with special request. 
  • Help increasing the F&B revenue by making reservations for the F&B Outlets. 

All applicants must be legally eligible to work in the UK.

We’re more concerned with what’s in the glass not whether it’s half full or empty so come and pour some happiness into yours by joining our award winning family!



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