People & Development Training Officer

People & Development Training Officer

Imperial Hotels London

40 hours a week – Monday - Friday

£30,000 + Benefits

Imperial London Hotels opened their doors to guests in Bloomsbury, Central London since 1837. All that time they have been operating as an independent family business, providing a warm welcome to those who stay in one of their Russell Square based Hotels. Imperial London Hotels currently operates seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises.The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms. The Bedford Hotel, The City Sleeper, The President Hotel, The Tavistock Hotel, The Morton Hotel and The Holliday Inn, Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2024.

We are now recruiting for a People & Development Training Officer​, based in the heart of Bloomsbury to join our vibrant and multi-cultural team. We don't want you to work for us, we want you to work with us and be part of our ILH Family. 

What you’ll be doing

Reporting to the Head of People and Development, you will work with our Head of People and Development to Lead on the design and delivery of our in-house training and development programs. 

Working In partnership with the L&D Team, the Hotel Managers and Front Office HODs, You will assist to design, deliver and evaluation of our in-house operational and skills development courses/workshops, in line with legislation, SOPs, brand and industry standards and acknowledged best practice.​

• Lead on the design, delivery, on-going assessment and evaluation of in-house training and development programs with a specific focus on Front Office, Customer Service and Company Induction Programme.
• Undertake one-to-one and group coaching / training as required.
• Identify and develop potential Front Office ‘Buddies’ to strengthen their effectiveness and impact. Hosting “Buddy” quarterly Workshops and overview their continuous development.

What you’ll get in return

• Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days.
• Free Meals on Duty and Uniforms
• Workplace pension scheme
• £300 Refer a Friend Scheme
• Opportunity to explore other roles within ILH Group after 1 year of service.
• 50% discount to friends and family in our hotels (excluding Morton Hotel)
• Interest-free season ticket loan (after probation)
• Training and development through our ILH Group Academy
• Employee recognition awards, Christmas Party and other social events.
• Local discounts at Gym, Dry Cleaners, and Restaurant outlets
• Reward and recognition schemes
• e-points to be used across several high street brands and online retailers.
• Supported by Hospitality Action
• Wage stream – flexible access to pay