Assistant Guest Relations Manager - Mayfair, London

Assistant Guest Relations Manager - Mayfair, London

We are seeking an exceptional Assistant Guest Relations Manager who strives for service perfection, and the ultimate in luxury guest experience.

Claridge’s is London’s art deco jewel, with a rich history and heritage that all started in the 19th century. For generations we’ve catered to our guests' every whim, both inside and outside the hotel, offering a unique, genuinely bespoke approach to meet the needs of the tired, the excited and the exacting traveller.

As one of London’s most exclusive luxury hotels we have been a refuge for Kings and a Hollywood home from home. Our breath-taking suites, exquisite cuisine and charm make Claridge’s the art deco masterpiece it is today.

As Assistant Guest Relations Manager you will be responsible for:

• Creating renowned memorable experiences for all our VIP guests, ensuring the seamless running of their entire stay, from pre- arrival through to departure and post departure follow up.
• Ensuring that a comprehensive guest history is maintained and utilised throughout all departments.
• Reaching all targets, including, service standards, guest profiling, payroll, revenue, upselling and cross-selling.
• Leading and developing a successful team, including assisting in the training and development of colleagues as required.
• Management of guest amenity, VIP and loyalty programs.

Successful candidates for our Assistant Guest Relations Manager opportunity will:

• Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences, that result in lasting memories
• Demonstrate genuine dedication to Claridge’s and show a commitment to consistent quality in our product and service
• Be able to motivate and lead a team, is adaptable and has exceptional interpersonal and communication skills.
• Immaculate personal presentation
• Ability to deal with high profile guests in a professional manner

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

In return we offer fantastic industry leading rewards and benefits, including:

• Excellent salary and benefits
• Exceptional opportunity for personal training and development
• Internal transfer and promotion opportunities
• 50% Food and Beverage discount across the Maybourne Hotel Group
• Hotel guest experience for employees
• Preferential room rates for yourself and your family
• Travel card loan
• Meals on duty
• Pension scheme
• Childcare voucher scheme
• Employee assistance helpline and occupational health service
• Free GP online video consultations via GP service
• Paid birthday leave

Terms and conditions apply to all benefits

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.