Assistant Guest Relations Manager - Mayfair, London

Mayfair, London
Closing date
12 Apr 2023

Job Details

Assistant Guest Relations Manager - Mayfair, London

We are seeking an exceptional Assistant Guest Relations Manager who strives for service perfection, and the ultimate in luxury guest experience.

Claridge’s is London’s art deco jewel, with a rich history and heritage that all started in the 19th century. For generations we’ve catered to our guests' every whim, both inside and outside the hotel, offering a unique, genuinely bespoke approach to meet the needs of the tired, the excited and the exacting traveller.

As one of London’s most exclusive luxury hotels we have been a refuge for Kings and a Hollywood home from home. Our breath-taking suites, exquisite cuisine and charm make Claridge’s the art deco masterpiece it is today.

As Assistant Guest Relations Manager you will be responsible for:

  • Creating renowned memorable experiences for all our VIP guests, ensuring the seamless running of their entire stay, from pre- arrival through to departure and post departure follow up.
  • Ensuring that a comprehensive guest history is maintained and utilised throughout all departments.
  • Reaching all targets, including, service standards, guest profiling, payroll, revenue, upselling and cross-selling.
  • Leading and developing a successful team, including assisting in the training and development of colleagues as required.
  • Management of guest amenity, VIP and loyalty programs.

Successful candidates for our Assistant Guest Relations Manager opportunity will:

  • Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences, that result in lasting memories
  • Demonstrate genuine dedication to Claridge’s and show a commitment to consistent quality in our product and service
  • Be able to motivate and lead a team, is adaptable and has exceptional interpersonal and communication skills.
  • Immaculate personal presentation
  • Ability to deal with high profile guests in a professional manner

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

In return we offer fantastic industry leading rewards and benefits, including:

  • Excellent salary and benefits
  • Exceptional opportunity for personal training and development
  • Internal transfer and promotion opportunities
  • 50% Food and Beverage discount across the Maybourne Hotel Group
  • Hotel guest experience for employees
  • Preferential room rates for yourself and your family
  • Travel card loan
  • Meals on duty
  • Pension scheme
  • Childcare voucher scheme
  • Employee assistance helpline and occupational health service
  • Free GP online video consultations via GP service
  • Paid birthday leave

Terms and conditions apply to all benefits

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.


Set in the heart of Mayfair, Claridge’s is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge’s has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are many 5-star hotels in London but nowhere quite like Claridge’s.  The hotel is a unique combination of splendour and charm with long-standing connections with royalty that have led to it sometimes being referred to as “annexe to Buckingham Palace”. Claridge’s has a famous all-day dining and Afternoon Tea restaurant the ‘Foyer & Reading Room’, L’Epicerie that offers a culinary theatre of the kitchen, and three bars: Claridge’s Bar, the intimate Fumoir and effortlessly elegant Painter’s Room.


Find Us
Brooks Street
Mayfair, London, UK
United Kingdom

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