Reservations Agents - Bloomsbury, London

Reservations Agents - Bloomsbury, London

Holiday Inn Bloomsbury Hotel  

40 hours a week. Fully Flexible hours within 8.00am to 8.00pm 

£22,568 + Benefits 

Imperial London Hotels opened their doors to guests in Bloomsbury, Central London since 1837. All that time they have been operating as an independent family business, providing a warm welcome to those who stay in one of their Russell Square based Hotels.

Imperial London Hotels currently operates seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises.

The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms. The Bedford Hotel, The City Sleeper, The President Hotel, The Tavistock Hotel, The Morton Hotel and The Holliday Inn, Bloomsbury.

Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2024.

We are currently recruiting for Reservations Agents at Holiday Inn Bloomsbury Hotel  based in the heart of Bloomsbury to join our vibrant and multi-cultural team. We don't want you to work for us, we want you to work with us and be part of our ILH Family. 

As Reservations Agent you are the first point of contact that our guests have with Holiday Inn Bloomsbury, with our guest promoting IHG way of sales, recognizing IHG rewards members and promoting IHG properties and standards, building rapport and trust quickly over the telephone, understanding their individual requirements to enjoy a memorable stay at Holiday Inn Bloomsbury. 

Your key duties will be as follows: 

• Responds promptly with reservations for Holiday Inn Bloomsbury, updates and amends bookings through Opera, ensuring that all bookings are accurately entered into the system in a timely manner.
• Manages bookings via various systems such as Expedia, Booking.com and many more travel agencies, wholesalers and OTA.
• Works closely with Operations team ensuring a memorable experience for all guests booked in.
• Provides our guests with good knowledge of our hotel facilities, public areas, restaurants and bedroom types.
• Keeps up to date and provides information on new and current offers, packages, price and information about the hotels in the group.
• Following sales and revenue strategy to make new bookings and offers.
  
  What we’d like from you
• Ideally you will have previous experience in Hotels Reception or Reservations environment.
• A good level of spoken and written English
• You will have a positive can-do attitude, with the ability to work both independently as a team.
• You will have a confident and engaging telephone manner
• Flexible and reliable to work allocated shifts
• Working knowledge of Opera or similar PMS is preferred 
  
  What you’ll get in return
• Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days
• Global discount for all IHG Properties for you and friends and family for an overnight stay starting from £25
• Free Meals on Duty and Uniforms
• Workplace pension scheme
• £300 Refer a Friend Scheme (after probation)
• Opportunity to explore other roles within ILH Group after 1 year of service.
• 30% discount to friends and family in our hotels (excluding Morton Hotel)
• Interest-free season ticket loan (after probation)
• Training and development through our ILH Group Academy
• Employee recognition awards, Christmas Party and other social events.
• Reward and recognition schemes
• e-points to be used across several high street brands and online retailers.
• Wage stream – flexible access to pay
• Supported by Hospitality Action
• Local discounts at Gym, Dry Cleaners, Restaurant outlets