Day Porter/Concierge - Bloomsbury, London

Day Porter/Concierge - Bloomsbury, London

Based at Royal National Hotel

44 hours a week:

• Day Porter (9am to 9 pm working, 4 days out of 7)  £24, 825 - £25,168 + Benefits

Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury.

Independent and family owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. 

The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2024.

We are currently recruiting for Day Porter / Concierge at our Royal National Hotel based in the heart of Bloomsbury to join our vibrant and multi-cultural team. We don't want you to work for us, we want you to work with us and be part of our ILH Family. 

What you will be doing

As a Porter, you are a key part of our front of house operation teams helping to create a great first impression, you make it your mission to providing a warm welcome to all guests on arrival from supporting with luggage and personal belongings, assisting the reservations team from check in to check out and attend to guests needs.

With the safety and security of our guests and team as our highest priority you will need to be knowledgeable on hotel facilities and company emergency and evacuation procedures, and conduct regular safety checks and audits, ensuring that any security incidents or health and safety issues are addressed quickly and escalated accordingly to the Duty Manager.

A natural problem solver, with great attention to details you will also be extremely organised yet able to multi-task.  Your passion is to help others and with your exceptional people skills you will ensure that our guests continue to return time after time to our hotels. 

An Ambassador for our Royal National hotel, you take pride in terms of your own appearance and ensure that public areas are well maintained and presentable.  You will be able to help our guests with your expert knowledge of the hotel services, local areas and surroundings.

It’s all about having a great attitude, we are looking for someone who enjoys being helpful to others, keeps a cool head and doesn’t get flustered easily as you’ll need to be comfortable working both independently and as a team.

What we would like from you

• Due to the working hours of this position, you will need to be at least 18 years old to be considered for this role. 
• Previous experience gained in customer facing role or similar position would be beneficial.
• You will have a good level of spoken English, if you speak other languages this would be advantageous
• A genuine interest in providing the best service for our guests.
• Confident and engaging personality who is able to build rapport quickly.
• You will have the ability to effectively problem solve and find a resolution to our guest’s satisfaction.
• Act as a brand ambassador for Imperial London Hotels promoting a professional image at all times.

What you will get in return

• Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days.
• Free Meals on Duty and Uniforms
• Workplace pension scheme
• £300 Refer a Friend Scheme
• Opportunity to explore other roles within ILH Group after 1 year of service.
• 50% discount to friends and family in our hotels (excluding Morton Hotel)
• Interest-free season ticket loan (after probation)
• Training and development through our ILH Group Academy
• Employee recognition awards, Christmas Party and other social events.
• Local discounts at Gym, Dry Cleaners, and Restaurant outlets
• Reward and recognition schemes
• e-points to be used across several high street brands and online retailers.
• Wage stream – flexible access to pay
• Supported by Hospitality Action
• Local discounts at Gym, Dry Cleaners, Restaurant outlets