Clusters Sales Manager - London

Imperial London Hotels
£45,000 + Benefits
Closing date
20 Mar 2023

Job Details

Clusters Sales Manager - London

Imperial London Hotels Group 

40 hours a week (Flexible 5/ 7 days)

£45,000 (Dependent on experience) + Benefits

In joining our team, you’ll be immediately welcomed into the Imperial London Hotels (ILH) family where we have a rich history of over 200 years of hospitality experience creating unique guest experiences.

Our seven hotels are all located in the heart of Bloomsbury, Central London. From our charming 34-bedroom boutique Morton Hotel to our largest and lively Royal National hotel with a huge 1630-bedrooms. Collectively our 8 hotels have a fantastic variety of meetings and events spaces with flexibility to accommodate a roundtable discussion for 6 people to a large conference attended by over 700 delegates within our 28 meeting rooms.

We are now recruiting for a Cluster Sales Manager based in the heart of Bloomsbury to join our vibrant and multi-cultural team. We don't want you to work for us, we want you to work with us and be part of our ILH Family. 

In this exciting role as Cluster Sales Manager, you will be reporting to our Head of Sales and implementing strategies to achieve our hotels sales & revenue targets. Responsible for generating new sales, networking, and nurturing our existing clients’ expectations.

What you’ll be doing

As Cluster Sales Manager your key responsibilities will include the following:


  • Perform day to day sales activity including lead generation, account management, face to face meetings, contracting, client entertainment, national sales trips, attending trade shows and networking.
  • Take responsibility for managing assigned existing accounts and developing new contacts by personal and consistent sales services.
  • Have full product knowledge of the facilities offered.
  • Maintain confidentiality of guest and associate’s information and pertinent hotel data.
  • Calling potential clients, arranging show arounds and converting enquiries in sales.
  • Arranging own sales appointments and actioning professional follow up accordingly.
  • Establish key relationships with corporate clients and agencies to ensure maximum exposure and increase revenue.
  • Have a clear strategy and account plan for each client.
  • Ensure pro-active follow up of all business, referrals, and potential sales leads.
  • Attend, host and coordinate client entertaining as required.
  • Development and implementation of hotel sales plan also maximizing revenue and profit.
  • Attend and contribute to weekly and monthly hotel meetings as required.
  • To identify creative ideas to help improve and differentiate Imperial London Hotels.

What we’d like from you

  • You will have proven experience gained in sales, ideally from within the Hospitality sector
  • Experience of sales and negotiation skills
  • Commercially focused with good knowledge of local trends and competitor activity.
  • Confident and engaging manner with the ability to build rapport and trust at all levels both internally and externally.
  • Strong leadership and motivational skills
  • Excellent communication both written and verbal.
  • You will have excellent organisation skills with the ability to prioritise and adapt to changing priorities
  • Acts as brand ambassador for Imperial London Hotels promoting a professional image at all times.

What you’ll get in return

  • Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days.
  • Free Meals on Duty and Uniforms
  • Workplace pension scheme
  • £300 Refer a Friend Scheme (after probation)
  • Opportunity to explore other roles within ILH Group after 1 year of service.
  • 50% discount to friends and family in our hotels (excluding Morton Hotel)
  • Interest-free season ticket loan (after probation)
  • Training and development through our ILH Group Academy
  • Employee recognition awards, Christmas Party and other social events.
  • Local discounts at Gym, Dry Cleaners, and Restaurant outlets
  • Reward and recognition schemes
  • e-points to be used across several high street brands and online retailers.
  • Wage stream – flexible access to pay
  • Supported by Hospitality Action
  • Local discounts at Gym, Dry Cleaners, Restaurant outlets


Imperial London Hotels opened their doors to guests in Bloomsbury, Central London since 1837. All that time they have been operating as an independent family business, providing a warm welcome to those who stay in one of their Russell Square based Hotels.

Imperial London Hotels currently operates seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises.

The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms. The Bedford Hotel, The City Sleeper, The President Hotel, The Tavistock Hotel, The Morton Hotel and The Holliday Inn, Bloomsbury.

Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2024.

Find Us
Imperial London Hotels
6 Coram Street
United Kingdom

Apply for Clusters Sales Manager - London

Fields marked with an asterisk (*) are required

Your file must be a .doc, .pdf, .docx, or .rtf. No larger than 1MB
Selected file:

Add a cover message

Do you have the right to live and work in the UK? required

By applying for a job listed on Leisurejobs you agree to our terms and conditions. To find out what personal data we collect and how we use it, please visit our privacy policy.

Never disclose any private information in response to a job advertisement or include on your CV any of the following: National Insurance number, driving licence number, passport number, bank / credit card details and date of birth. If you are ever asked to do this by a recruiter, please contact us

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert