Reception Manager - Pensford, Bristol

Location: THE PIG near Bath, Pensford, Somerset

Hours: 45 hours per week

Salary: £30,000 per annum + Service Charge

In the busy months our reception team have earnt up to £300 in service charge per month, whilst service charge varies depending on bookings with the staycation concept thriving, you can do the maths.

We are currently looking for a passionate and customer focused Reception Manager to lead our team of friendly Receptionists.

The front desk at THE PIG is essentially the hub of the hotel, being the first and last face our restaurant and hotel guests see. First impressions are everything and we want our guests to have the best first impression possible.

As our Reception Manager you will be responsible for the effective running of the front office, managing the team of receptionists to ensure all duties are completed to a high standard. We are looking for someone who loves to make guests smile everyday with high standards and great attention to detail. Communication is key, you will be required to maintain constant channels of communication with all departments in the hotel.

Experience of working as a Reception Manager or within a similar role is essential, along with knowledge of Opera Fidelio.

We are dedicated to making THE PIGs an inspiring, exciting, and fun place to work and in return for your hard work you can expect something a little different:

• Numerous retail discounts via our Perkbox Scheme.
• Discounted room rates and complimentary staff stays across our group.
• Discounted food, beverage, and spa days across our group.
• 28 days holiday rising by 1 day each year for the first 5 years.
• We are committed to providing craft and accredited training to all staff.
• Meals on duty.

Robin Hutson: ‘As with all good hospitality, THE PIG is fundamentally about people; it’s the personalities, passion, knowledge, and skills of the people we work with that somehow converge to creating THE PIG experience’.