Volunteering & Community Manager - Chippenham

The National Trust
Chippenham, Wiltshire
18,120 pa
Closing date
29 Mar 2023

Job Details

Volunteering & Community Manager - Chippenham


We’re looking for a Volunteering & Community Manager to join our team in the Lacock and North Wiltshire Portfolio. This will be an important leadership role within our property team and will be at the heart of the developing and delivering an improved volunteering offer. This role is a new addition into our property structure and represents investment across our portfolio in this area of work. 
You'll manage one direct report and work closely with our Volunteer Managers to look after our team of over 300 volunteers. 

What it's like to work here

Lacock, the largest property in the portfolio is part of the National Trust Treasure House Programme, which means we are on a transformative journey to become a ‘must see’ cultural destination. Across the portfolio we are raising standards and looking at ways we can improve our visitor, staff and volunteer experience. There will be significant change ahead for the team and volunteers so you'll need to be able to lead through this change and bring people with you. 

This is a very exciting time to join our property team as we expand both our operational team and our ambition and vision for the future. 

For more information about our property please visit www.nationaltrust.org.uk/lacock

What you'll be doing

Reporting to the General Manager you'll work in partnership with the property leadership team and the assistant leadership team to lead on four strategic areas of work across the portfolio:
  • To work with our volunteer managers to improve the management of our current volunteer cohort 
  • To review our current volunteering model, ensuring we engage fully with staff and volunteers 
  • To introduce the Volunteer Charter 
  • To draft a community engagement plan to guide our work with local communities 
You'll help to develop an inclusive culture and embed our Everyone Welcome priorities by coaching colleagues to increase their confidence and capability and creating a positive, flexible and inclusive environment for volunteers, communities and partners.

Who we're looking for

We would love to hear from people with the following skills/experience:
  • Understanding of good practice in volunteering, volunteer management, community engagement, participation, and partnership working.
  • Experience of effectively leading through change.
  • The ability to think and operate strategically and bring people with you.
  • A confident and credible communicator, able to develop relationships and build rapport with diverse groups of people, and deal with challenging situations.
  • Able to build effective and collaborative relationships with property leadership peers and their teams, and partners.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust properties for you, a guest and your children (under 18)
  • Tax free childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most locations
  • Independent financial advice

Click here to find out more about the benefits we offer to support you.


The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.

The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world.

Its achievements have enabled the general public and the Trust’s members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement.

The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

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