Accommodation Team Leader - Somerset

Axbridge, Somerset
Closing date
12 Apr 2023
Accommodation Team Leader - Somerset

An exciting vacancy has arisen in our resort accommodation department. Reporting to the Accommodation Manager, you will be responsible for the rooms, apartments, communal corridors /external areas ensuring high standards at all times for our guests to enjoy.
Key responsibilities and duties include
 Ensuring the exceptionally high standards of cleanliness within our units of accommodation are met
 Keeping to tight deadlines ready for our guests to check in
 Resolving any guests queries or concerns
 Ensuring compliance with Health and Safety procedures
 Lead and motivate a team to deliver excellence.
 Ensuring all necessary Company paperwork is completed in line company policies and procedures.
 Providing an atmosphere where the team feels respected and rewarded and communication is open and honest.
 Follow through on any performance issues and ensuring the team is trained coached and mentored.
The ideal candidate should:
 Have a passion to succeed and deliver exceptional customer service in a results driven environment
 Have a problem solving attitude.
 Be able to focus on the detail and prioritise to ensure the biggest positive impact.
 Strong communication skills to allow good relationships between guests and team
 Ability to lead and motivate a team in a high pressured environment
 Have the ability to work from the direction of the Head housekeeper and own initiative.
Benefits include
 Subsidised team bistro
 Many of the resorts facilities can be used for free
 Free laundrette
 Holiday discounts for immediate family
 Plus many more!

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