- The National Trust
- Wadebridge, Cornwall
- 10.78 per hour
- Closing date
- 29 Mar 2023
We have an opportunity for a Holidays Operation Team Leader to work within our North Cornwall region which spans from Mawgan Porth in the south up towards Bude in the north of Cornwall. Our visitors come to the area for the unspoilt coast with its imposing headlands, hidden coves, stunning beaches and all that the North coast and surrounding countryside has to offer. Many of our visitors stay a little longer in one of our 29 holiday cottages. There are a variety of buildings offering very different experiences including Doyden Castle, the quirky Birdcage, idyllic Boscastle Elm Cottage and the statuesque Pentire Head Farmhouse.
Hours: 25 hours per week or roughly 3.5 days a week with agreed non-working days. Responsible for two changeovers in the week.
Salary: £10.78 per hour from April
Internally you will be known as 'Holidays Operation Team Leader'
Proposed interview date Thursday 30th March 2023.
What it's like to work here
To find out more about what it’s like to work within “Holidays” at the National Trust, click here to watch our video.
What you'll be doing
Working alongside our two other Team Leaders, you will assist the Holidays Operation Assistant Manager in the delivery of our growing holidays business. You'll ensure consistent management of the operation across the area and achieve high levels of visitor satisfaction. You'll want all guests to be delighted with their stay and for them to create memories and stories in our unique holiday places. The role entails being out and about at the holiday cottages, travelling in our widespread portfolio and some Saturday work. A flexible approach to working and self motivation will be needed in this varied role. You'll support the team of Holidays Operation Assistants (HOAs) to meet the high standards of cleanliness, presentation, health & safety and maintenance in our holiday cottages.
You will be expected to carry out and support changeovers yourself and you will have one cottage that you will be responsible for. Proficient IT skills, particularly, Excel and Word will help you to track inventory and supplies ensuring our HOAs and cottages have everything they need for busy changeovers. You'll carry out risk and compliance tasks making sure everyone is safe. You'll also work closely with the wider property team of business support, facilities and rangers and be part of a warm and friendly, award-winning team.
You will also help induct new staff and support the provision of an efficient, effective and flexible service ensuring cover for changeovers, service cleans and house opening achieving very high standards of presentation; co-ordination of routine maintenance and repairs, and deal with customer queries in line with the NT Holidays Toolkit.
Health and Safety compliance and good environmental management is essential. You will be familiar with working to risk assessments, COSHH procedures, accident reporting, and fire safety.
Please read the role profile attached.
Who we're looking for
To excel at this role, you'll need to have;
•Practical experience in an operational role in a holiday operating environment
•A good understanding of necessary standards of housekeeping, presentation and maintenance
•Some supervisory experience, good people skills, confidence dealing with a variety of situations including incidents and complaints
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice
Click here to find out more about the benefits we offer to support you.
The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.
The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world.
Its achievements have enabled the general public and the Trust’s members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement.
The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.
- The National Trust
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