Welcome & Service Assistant - Sevenoaks, Kent

Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.

This role is initially on a zero hour contract, expecting to work a minimum of one day a week, maximum is around three days a week, across a seven-day rota, on a site open 363 days per year, up to every other weekend.

Interviews for this role will be held on Wednesday 5th April.

What it's like to work here

Ightham Mote, built nearly 700 years ago, has seen many changes and been owned by Medieval knights, courtiers to Henry VIII and high society Victorians. The welcoming team provide a fantastic customer service, and in joining this team, you’ll become part of the family too.

Ightham Mote has daily garden tours taking in the breathtaking south lake. Local plants and produce are available for visitors to purchase from the Cutting Garden and shop. It is a perfect spot for picnics, enjoying the views of the ornamental lake and informal lawns.

Click here for more information about this location

What you'll be doing

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

This role is initially on a zero hour contract, expecting to work a minimum of one day a week, maximum is around three days a week, across a seven-day rota, on a site open 363 days per year, up to every other weekend.

Who we're looking for

We'd love to hear from you, if this sounds like you:

• Ability to work in a team - flexible and adaptable
• Well organised and able to work with minimum supervision
• Helpful & friendly
• Customer focused with a positive attitude
• Enthusiastic with a willingness to learn
• An understanding of the importance of great service

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust properties for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice

Click here to find out more about the benefits we offer to support you.