Property Operations Manager - Ulverscroft

The National Trust
Ashby-De-La-Zouch, Leicestershire
29,640 pa
Closing date
29 Mar 2023

Job Details

Property Operations Manager - Ulverscroft


We have an opportunity for an experienced Operations Manager to lead the visitor business at Stoneywell.
This is an exciting time to join the Stoneywell team. This year, this Arts and Crafts property featured on a new BBC series, and you will also see a growing visitor offer, with additional staff and the tearoom back open after two years.
If you’re a confident, adaptable and proactive leader, this could be the role for you.
Regular weekend and public or bank holiday working will be required.

What it's like to work here

You’ll be part of a close-knit, flexible and enthusiastic staff team with four part-time colleagues, but you’ll also work with over 150 volunteers, who make possible the great visitor experience we provide and the high conservation and presentation standards we pride ourselves upon. You’ll also work closely with the team at nearby Calke Abbey, providing hands-on team support and expertise as required.

Stoneywell is a small (but perfectly formed) Arts and Crafts property in Leicestershire. The quirky cottage over seven floors attracts over 9,000 visitors a year, who can also explore 11 acres of woodland and gardens with a collection of over 150 varieties rhododendrons and a carpet of daffodils in the spring. Stoneywell is open four days a week (March to October) and operates a pre-booking system.

What you'll be doing

As Stoneywell’s Operations Manager, you’ll be accountable for the day-to-day management of this National Trust property, including visitor operations, marketing, compliance, programming and volunteer management. You’ll contribute to creating a positive, collaborative work environment for a team of five staff and many more volunteers, passionate about delivering the Trust’s strategy.
You’ll work closely with colleagues within the Calke Abbey portfolio, as well as regional and Whole Trust consultants, to lead staff and volunteers to deliver excellent visitor service and conservation standards. You’ll have responsibility for key performance indicators (KPIs) across visitor experience, volunteering, finance and commercial performance. You’ll also lead in the development of the long-term strategy and targets for Stoneywell, looking at how we can meet our ambitions for Everyone Welcome and Climate Action – and you’ll be responsible for bringing that to life in the delivery.

Who we're looking for

To deliver this role successfully, you'll need:
  •  A proven track record of successfully leading teams across subject areas, with a background in strong people management
  • Operational experience in a customer-facing environment
  • Able to lead for a culture of outstanding customer service
  • Strong written and verbal communication skills
  • Proven record of strong budget and financial management
  • Able to respond to varying pressures and difficult situations, with a can-do attitude

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust properties for you, a guest and your children (under 18)
  • Tax free childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most locations
  • Independent financial advice

Click here to find out more about the benefits we offer to support you.


The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.

The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world.

Its achievements have enabled the general public and the Trust’s members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement.

The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

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