General Manager - The Pyramids - Portsmouth, Hampshire

General Manager - The Pyramids - Portsmouth, Hampshire

Contract Type: Permanent

Hours: 40 hours per week

Salary: £40,000 per annum

We are leading operator of leisure and event venues – a charitable social enterprise that designs and builds engaging experiences to inspire people and enrich live. We’re an organization created to make peoples live better and improve communities we serve. We make it easy for residents and visitors to take care of their health and wellbeing by placing affordable sport, fitness, arts, culture, and entertainment within reach of thousands of people.

BH Live is excited to announce that they are now recruiting for a General Manager based at The Pyramids in Portsmouth. The General Manager will have full accountability for the centre including ownership for the centre’s profit and loss (P&L), delivery of service standards, leading the team and compliance with Health & Safety procedures.

Main Duties Include:

• Through motivational leadership, manage, lead and co-ordinate teams across the site ensuring continuity in service provision whilst maintaining delivery of high levels of customer service.
• Overall responsibility for operational budgets and performance monitoring.
• Demonstrate strong commercial understanding of the product and product market, seeking ways to generate and build on revenue.
• In partnership with Marketing, understand the customer journey, respond to customer satisfaction levels, and deliver a product that creates customer loyalty with return visits.
• Promote the development of a high-performance culture. Drive the delivery of high-quality service standards, ensuring standards are proactively maintained and continually improved.

Skills and Experience:

• We are looking for someone with a genuine passion for providing outstanding customer service, with excellent communication skills and who is a positive team player.
• Applicants must have a professional management qualification or equivalent.
• Demonstrable track record of significant achievements of business and commercial objectives, product growth and development

Benefits:

• Onsite parking
• Training opportunities
• Gym membership
• Health cash plan