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Front Office Shift Leader - Stratford, London

Hyatt Regency London Stratford
Stratford, London
£26,250 per annum
Closing date
21 Mar 2023

Job Details

Front Office Shift Leader - Stratford, London

Just some of the benefits you will enjoy as a Front Office Shift Leader

  • 12 complimentary hotel nights a year across Hyatt Hotels
  • Discounted hotel stays across Hyatt not just for you but also your friends and family
  • Free meals at our colleague restaurant
  • 50% discount when you dine as a guest at selected Hyatt Hotels
  • Uniform provided and laundered complimentary
  • Holiday allowance increasing with length of service
  • Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

What you will do as a Front Office Shift Leader

  • Ensuring that communication procedures are effective and efficient on a day to day basis, so that service standards are not compromised
  • Establishing and maintaining strict security procedures within your department, reporting any potential risks to your line manager
  • Actively developing positive and effective communication between the Reception team and the Housekeeping team
  • Ensuring that your team has a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained
  • Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible
  • Developing interactive customer relations and being aware of any possible future requirements. Seeking for opportunities to enhance guest experience

About Hyatt Hotels London Stratford

The stylish Hyatt Regency and Hyatt House London Stratford are set in the heart of Westfield Stratford’s urban shopping and entertainment complex. Featuring 352 sophisticated rooms and 10 meeting spaces, the hotel is within walking distance of the iconic Queen Elizabeth Olympic Park and the London Stadium, home of West Ham Football club.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the Hyatt family which has 1100 hotels in over 70 countries and is recognised as a UK Great Place to Work Company!

Next steps: Apply today for this Front Office Shift Leader role and start your journey with Hyatt Hotels!



At Hyatt Regency London Stratford, we believe our guests choose our hotel because of our caring and attentive team who are focused on providing efficient service and meaningful experiences. If you love what you do and do it well and you strive to provide the most memorable guest experience, then you are the character we are looking for. The hotel is located in the heart of the Westfield Stratford City Shopping Centre within walking distance of the iconic Queen Elizabeth Olympic Park and the London Stadium.

Find Us
Hyatt Regency London Stratford

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