Events Logistics Assistant Manager
- Employer
- Hilton Hotels
- Location
- Birmingham, West Midlands
- Salary
- Competitive
- Closing date
- 3 Apr 2023
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Events Logistics Assistant Manager
This is the occasion you have been waiting for
WELCOME TO A WORLD OF OPPORTUNITIES - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. A WORLD OF REWARDS
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Annual salary of £23,500 + quarterly bonus scheme
Free, healthy and high quality meals when on duty
Grow your Career
Personal Development programmes designed to support you at every step of your career
A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
Discounted dental and health cover
High street discounts: with Perks at Work
Free car park
Subsidised Taxi between 12am and 7am
Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
Guest Experience Day: 1 night stay with breakfast and dinner
Modern and inclusive Team Member’s areas
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Manage the logistics operation for meetings, events, exhibitions and banquets for between 10 to 1500 guests.
Recruit, manage, train and develop the logistics team
Present on a weekly basis a general report of the previous week, and an outlook at the week ahead.
Ensure you are floor present as much as possible, ensuring a good relationship between clients and the hotel.
Implement standards and ensure they are monitored and continuously evaluated, with an emphasis on high quality and efficiency.
Evaluate guest satisfaction levels with a focus on continuous improvement and ensure the sub department targets are met
Awareness of industry trends and propose ideas to build and expand the range and quality of services offered
Maintain costs in line with sub department targets, identifying any areas for action
Manage ordering and stock levels for the logistics department, conducting monthly stock-takes to ensure cost control targets are met
Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures
Ensure training is carried out on an ongoing basis
Carry out detailed team briefings
Manage staff performance issues in compliance with company policies and procedures
Plan logistics of equipment specifics for events
Ensure an appropriate delegation structure is in place and shared amongst the senior team in your absence
Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied
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Strong knowledge of hotel/leisure/service sector
The ability to deliver profit, control costs, and build customer loyalty
Exceptional communication skills
Exceptional leadership skills to create a winning team
Exceptional time management and organisational skills
Ability to work under pressure and flexibility to respond to a range of different work situations
Logistics Management experience in a large volume hotel or events venue
A medium level of IT proficiency
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