Deputy General Manager 

Deputy General Manager 

WELCOME TO A WORLD OF OPPORTUNITIES - Everyone is made to feel valued and appreciated at our hotel. When it comes to training and support, nothing is ever too much. We always look out for each other here and everyone feels they can be themselves in and out of the workplace.

With over 140 years of history, DoubleTree by Hilton Dunblane Hydro is one of Scotland’s most iconic and well-loved hotels. Our Victorian hotel offers traditional charm surrounded by the Perthshire countryside. We are less than a mile from the Dunblane rail station and Stirling Castle, The National Wallace Monument, and the University of Stirling are about seven miles away. Our restaurant, The Kailyard by Chef Nick Nairn offers hearty Scottish cuisine that celebrates the fresh taste of local ingredients.

Be a part of the famous Hydro Hospitality – at DoubleTree by Hilton Dunblane Hydro it is the team that makes us great. We support you, we encourage you, we work together, we are passionate about the Hotel and Guest experience and this is what keeps us here!

 

A WORLD OF REWARDS

Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program £500 (T&C apply) High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Free Parking Guest Experience Day Dinner in Kailyard by Nick Nairn after successfully passing probation Short Term accommodation to support your relocation from other areas of the UK Free Hot Meal On Duty Complimentary Gym & Pool Grow your Career Personal Development programs are designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programs – Find out what and how we are doing (https://cr.hilton.com) Modern and inclusive Team Member’s areas

 

What will I be doing?

As Deputy General Manager, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

Work in conjunction with General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; Team Culture) Assist the development of meaningful, achievable hotel budgets and other short and long-term hotel strategic goals Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded Respond to audits that the company completes ensuring continual improvement is achieved Plan, directed and coordinated the service delivery of all operational departments in order to meet and exceed guest expectations Comply and exceed hotel and company Service Standards Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action Manage and develop the Heads of Departments, and Team Members, to ensure career progression and effective succession planning within the hotel and company Seek and respond to Guest feedback, both internal & external channels, in order to achieve positive outcomes and high levels of customer satisfaction Hold regular briefings and communication meetings with the HOD team Maintain a constant awareness of departmental security especially related to cash, stock and equipment and to ensure all departmental procedures are fully adhered to Ensure adherence by all departments to licensing laws and training all the staff in this law Complete any reasonable request by senior management and deputize for the Hotel Manager when out of the hotel

 

What are we looking for?

A Deputy General Manager serving Hilton brands is always working on behalf of our Guests and with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow:

Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management Experience in managing budgets, revenue proposals and forecasting results In-depth knowledge of the hotel/leisure/service sector Strong leadership skills to effectively manage and motivate the team to achieve a high level of performance and exceed targets Accountable and resilient Ability to work under pressure

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of the hotel property management systems Previous experience in the same or similar role

 

Want to know more about this job?

Contact Joseph directly in our Recruitment Team on Joseph.Rapheal@Hilton.com

 

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

Hospitality Integrity Leadership Teamwork Ownership Now

The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

 

Qualifications - External