Reservations Agent
- Employer
- Hilton Hotels
- Location
- Edinburgh, City of Edinburgh
- Salary
- Competitive
- Closing date
- 3 Apr 2023
View more
- Sector
- Hotel jobs, Hotel Receptionist, Reservations Manager, Ski & Seasonal jobs, Reservations Agent
- Job Type
- Full Time
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Reservations Agent
WELCOME TO A WORLD OF OPPORTUNITIES - No two days are the same at Hampton by Hilton Edinburgh Airport. There is a ‘buzz’ about the hotel with the various types of guests that we welcome and extend our personality to. Our diverse team is characterized by a genuine desire to want to constantly help and support one another. We promote an inclusive atmosphere where people are encouraged to develop and thrive in the workplace. A WORLD OF REWARDS
What will I be doing? As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
WELCOME TO A WORLD OF OPPORTUNITIES - No two days are the same at Hampton by Hilton Edinburgh Airport. There is a ‘buzz’ about the hotel with the various types of guests that we welcome and extend our personality to. Our diverse team is characterized by a genuine desire to want to constantly help and support one another. We promote an inclusive atmosphere where people are encouraged to develop and thrive in the workplace. A WORLD OF REWARDS
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Annual Salary £22,000
Hours can be flexible across 7 days
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
High street discounts: with Perks at Work
Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
Discounted dental and health cover
Free Parking
Smart uniform provided
Free and healthy meals when on duty
Grow your Career your next position could be as a Reservations Supervisor
Personal Development programs are designed to support you at every step of your career
A chance to make a difference through our Corporate Responsibility programs – Find out what and how we are doing (https://cr.hilton.com)
Guest Experience Day 1-night stay with dinner and breakfast after successfully passing probation
Short Term accommodation to support your relocation from another area of the UK
Modern and inclusive Team Member’s areas
What will I be doing? As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
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Convert, quickly, inquiries into contracted business
Respond, positively, to sales inquiries to develop future sales leads
Identify sales leads, as appropriate
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
Provide prompt and efficient service while maintaining the hotels brand standards
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A passion for delivering great customer service
A highly professional telephone manner and excellent communication skills
Outstanding administration and organizational skills
Intermediate computer proficiency
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Previous experience in a Reservations environment
Tertiary qualifications, or another collegiate-level degree
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