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Restaurant General Manager 

Hilton Hotels
London, Greater London
Closing date
3 Apr 2023
Restaurant General Manager 


Launching June 2023 – A fine-casual destination restaurant mixing modern British with tradition and an international accent. Buzzy and fast paced from morning to late, the menu which will include a market leading afternoon tea, showcase seasonal ingredients with provenance and sustainability at heart, perfect for an everyday treat, casual lunch, business meeting or celebratory dinner.



    Competitive Salary and Benefits package 28 days paid holiday increasing with service Exclusive perks through our online discount portal Access to leadership and development programmes through Hilton University Exceptional Career opportunities Industry-leading Team Member discounts on hotel stays for you, your family and friends Wellbeing programmes to help you Thrive in the workplace Reward programmes, incentives and team member recognition, as well as long service awards 50% off in Hilton restaurants and bars Recommend a Friend incentive Uniforms provided and laundered complimentary Recognised as a ‘Great Place to Work’   Free meals on shift



The Restaurant General Manager is responsible for the commercial performance, management and reputation of the Restaurant.

  • Are you passionate about running market-leading restaurants?
  • Do you know what it takes to inspire your team to deliver exceptional guest experiences every time?
  • As a leader, are you supportive and inclusive?
  • Do you thrive in a fast-paced environment?
If so, this Restaurant General Manager role is made for you!



As Restaurant General Manager, you will:

1. Commercial Performance

  • Achieve the restaurant’s business plan, considering financials, market strategy, team member and guest experience.
  • Collaborate with the Commercial and Marketing team on marketing and social media plans for the restaurant to drive visibility and reputation.
  • Manage the restaurant budget and forecast effectively.  Review business results - including sales, costs, profitability, covers, guest satisfaction - and take action to improve performance.
  • Optimise covers using good revenue and diary management processes.

2. Excellent Food & Beverage

  • Partner with the Restaurant Head Chef to create attractive concepts, menus, products and promotions that drive revenue and profitability.
  • Deliver high-quality food and drink to satisfy guest’ needs - and social media feeds!
  • Champion Hilton’s sustainability goals through local sourcing, use of seasonal produce and minimizing food waste.

3. Exceptional Guest Experiences

  • Lead your team to deliver exceptional guest experiences, making sure they provide authentic personalised service and in-depth product knowledge. 
  • Develop great customer relationships, recognizing repeat guests, preferences and celebrations to improve loyalty.
  • Review and act on customer feedback, taking quick action to improve service and resolve complaints.
  • Enhance the restaurant’s image through online reputation management, driving positive reviews on key platforms (e.g. TripAdvisor , Google Reviews).
  • Make sure that food allergies and dietary requirements are treated with absolute seriousness at all times.

4. Great Working Environment

  • Manage, develop and inspire the restaurant team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals.
  • Practice great people management, from recruitment to training to succession planning and recognition.
  • Schedule Team Members’ working time efficiently based on forecasted business volumes, offering flexibility where possible and minimizing overtime costs.
  • Communicate well and often, building good relationships with your team and key stakeholders.

5. Day-To-Day Essentials

  • Make sure restaurant operations strictly comply with all regulations (including health, safety and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported and corrected.  
  • Make sure all restaurant opening and closing procedures are carried out correctly, including financial reports and reconciliations.
  • Maintain operational effectiveness, using efficient steps of service and layout to reduce cycle times.
  • Manage restaurant inventory, stock control and purchasing, following hotel guidelines. 
  • Keep up to date with what’s happening in F&D – current and future trends, markets, ingredients, competitors and suppliers – to drive innovation.


We are looking for an inspirational leader who is passionate about food and beverage, with at least two years’ experience in a similar role. London experience within a hotel and high-street restaurant environment would be an advantage. 

To be successful in this position you will have:

  • Commercial focus, with a demonstrated ability to deliver exceptional business performance and results.
  • Inspirational leadership and people management skills, experienced in managing, developing and motivating a team and working effectively with other departments.
  • Excellent verbal and written communication skills to deliver a compelling message for the right audience, from team briefings to commercial business presentations to representing the restaurant publicly.
  • Customer focus, maintaining the highest standards of service and quality to create memorable experiences.
  • Effective relationship management skills to build good relationships with key internal and external stakeholders, including suppliers, local media and influencers.  
  • Creativity, strategic thinking and problem-solving skills, able to work effectively in a fast-paced environment while remaining calm and focused under pressure.
You will possess a solid understanding of digital marketing and be proficient in using F&B systems, as well as MS Office.


 Want to know more about this job?

    Contact Amy directly in our Recruitment Team on 


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