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Hotel Administrator 

Employer
Hilton Hotels
Location
Dunblane, Stirling
Salary
Competitive
Closing date
3 Apr 2023
Hotel Administrator 

With over 140 years of history, DoubleTree by Hilton Dunblane Hydro is one of Scotland’s most iconic and well-loved hotels. Our Victorian hotel offers traditional charm surrounded by the Perthshire countryside. We are less than a mile from the Dunblane rail station and Stirling Castle, The National Wallace Monument, and the University of Stirling are about seven miles away. Our restaurant, The Kailyard by Chef Nick Nairn offers hearty Scottish cuisine that celebrates the fresh taste of local ingredients.

Be a part of the famous Hydro Hospitality – at DoubleTree by Hilton Dunblane Hydro it is the team that makes us great. We support you, we encourage you, we work together, we are passionate about the Hotel and Guest experience and this is what keeps us here!

A WORLD OF REWARDS

    Salary Upto £23,322 Free Hot Meal On Duty Complimentary Gym & Pool Grow your Career Personal Development programs are designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programs – Find out what and how we are doing (https://cr.hilton.com) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Free Parking Guest Experience Day Dinner in Kailyard by Nick Nairn after successfully passing probation Short Term accommodation to support your relocation from another area of the UK Modern and inclusive Team Member’s areas
 

What will I be doing?

As a Hotel Administrator, you are responsible for carrying out the daily activities of the Executive office to deliver an excellent staff experience. A Hotel Administrator would also be required to provide secretarial support. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Carry out daily administrative activities of the Executive office while adhering to Hilton Standards, policies and procedures
  • Provide secretarial support to the Executive team
  • Ensure all communications are handled promptly and professionally
  • Receive and distribute mail
  • Ensure outgoing mail is despatched in a timely manner
  • Provide minutes to Executive Team Meetings and compile management reports in a timely and accurate manner if necessary
  • Identify and build internal and external relationships
  • Support Heads of Departments in Health & Safety matters and administration
  • Responsible for collating information regarding incidents and accident
  • Health & Safety minutes and action plans
  • Manage guest's feedback via both internal and external channels
  • Collating, distributing and responding to guests' feedback
  • Support Team Member Committee and culture initiatives
  • Champion Community initiatives
  • Organise travel arrangements and diary management for the executive office 
  • Assist with special projects related to the Executive Office


What are we looking for?

A Hotel Administrator serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Excellent verbal and written communication skills
  • Excellent administration and IT skills
  • Committed to delivering a high level of customer service, both internally and externally
  • Flexibility to respond to a range of different work situations
  • Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous administrative experience in a fast-paced environment
Want to know more about this job?

Contact Joseph directly in our Recruitment Team on Joseph.Rapheal@Hilton.com

 

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

Hospitality Integrity Leadership Teamwork Ownership Now

The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

 

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