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Tours Photo and Ticket Desk Assistant - Stamford Bridge, London

Chelsea FC
Stamford Bridge, London
Closing date
27 Mar 2023

Tours Photo and Ticket Desk Assistant - Stamford Bridge, London

Location – Stamford Bridge, Fulham Road, London SW6 1HS

Hours – 37.5 per week (5 days per week across 7 day period)

About Us:

As a member of the Chelsea team you will become part of a long and proud history in the heart of iconic west London, which dates back to the club’s founding in 1905. Since that time the club has won every major domestic and international trophy, being crowned English, European and world champions in the process.

Chelsea are a club which proudly strives to be the best in everything we do, on and off the pitch, as shown by the further success of our Women’s and Academy sides, as well as the excellent work in the community undertaken by the Chelsea Foundation, while engaging with our many supporters from a wide range of backgrounds at home in the UK and around the world.

If you’re motivated and want to help us win more trophies, you’ve got a place here at Chelsea!

About the Team:

The Stadium Tour and Museum is one of the most visited sports attractions in the UK. Since it’s inception in 1999, millions of fans from all over the world have experienced the behind-the-scenes tour of Stamford Bridge and its award-winning museum.

Tours depart daily from 10am – 3pm except for certain home matchdays. The tour and museum is open 7 days a week, 52 weeks a year.

The tour and museum department – which is part of the wider merchandise department that sits in the commercial division of the club – employs around 80 team members with a combination of full-time, part-time and casual roles.

What We’re Looking For:

A candidate to demonstrate excellent customer service skills as the first point of contact for tours guests when they arrive and to assist with the running of the front of house facilities within the department. This primarily includes the Tours and Museum ticket desk, the Museum reception desk and photography desk within the Megastore. All sales must be delivered through our booking system across all channels while maximising the photo opportunities throughout the experience by upselling to visitors. It will be part of your responsibility to ensure the department runs smoothly including but not limited to, reporting any equipment issues to the relevant senior staff member, stock counting, administrational support, tour support and retaining records and receipts of all third party/promotions in the correct manner.

Must Haves/qualified by demonstratable experience to the level required:

  • Previous experience in being in the Travel and Tourism industry.
  • Previous experience in working within Customer Service.
  • Proficiency in Microsoft Office and an understanding of booking systems.

Nice to Haves:

  • Knowledge of Chelsea FC history.
  • Excellent communication skills.

Our commitment to Equality, Diversity and Inclusion: 

At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.  

If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you. 

Chelsea FC and the Foundation is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.


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