Come and join our One Great Team here at Haven as a Cleaning Services Team Manager. This is a full time, permanent opportunity, where you will manage and mentor our large, busy Housekeeping / Cleaning Services Team across our Holiday park, helping to create great memories that last a lifetime for our Guests. 

A little About Us & What's In It For You 

At Haven we are on a mission, to give our guests a great time with memories that last a lifetime. We are part of the award-winning Bourne Leisure family, with our 39 wonderful Haven Parks, stretching across the whole of the UK. We are proud to be one diverse Team in the business of making holiday magic, where every one of us has an important part to play, creating memories for our guests and looking after each other with genuine care and understanding. Helping us to become the UK's most loved holiday and holiday home business.

- Free use of our Leisure Facilities, including swimming pool
- 50% Discount off food on Park, including with our partner brands
- Opportunity to use our Corporate Box at the O2 Arena
- Fantastic Discounts with many national Brands & Retailers
- 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels
- Reward & Recognition Schemes
- Great opportunities to develop with fully funded qualifications (Level2 to Masters Degrees)
- 20% Discount in our on-Park shops
- We offer a fantastic Health, Mind & Money Support Programme

What You'll Be Doing

As Cleaning Services Team Manager, you will be supporting the Head of Facilities and be responsible for all accommodation and venue cleaning operations, including the cleaning of holiday homes, Caravan sales stock, and all of  our extensive park facilities.

Effectively leading and coaching a large team of Cleaners, Coaches, Porters and Administrators, to plan, organise and deliver an outstanding accommodation and venue environment for our Guests, Owners and Team whilst ensuring the highest standards of hygiene and safety. 

- Confidently deal with guest concerns with the ability to resolve problems, show empathy and understanding. Reacts to Guest Feedback and works with the team to respond quickly to address areas for improvement 
- Monitor daily service and tasks, observing speed of service, arranging appropriate resource when needed 
- Achieve and exceed targets and key performance indicators 
- Attract, recruit and onboard new team members, ensuring all team have the relevant qualifications and completed all training required for the role 
- Identifying and developing future talent in department ensuring all team have a relevant and effective PDP 
- Responsible for Team Rota's, Accurate hours worked recording, safety compliance checks and legislative compliance checks.
- Manage all, Cash Procedures and Cost Control in the department maximising profit and minimise loss. 

What We Would Like You To Bring

- Strong management and leadership experience, particularly leading large teams
- The ability to work at pace and under pressure whilst leading a team
- Confident decision maker
- Demonstrates the ability to train, appraise and develop team
- Computer Literate 
- Experience of managing accounts, including external contractors so experience in facilities / account management would be a huge advantage.

You may come for a season and stay for a decade. You may start with us as a Team Manager and grow into a General Manager's role... Either way we would love an opportunity to discuss our Park based roles with you and all we have to offer you by joining our Team at Haven!