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Human Resources Manager (on-site) - Soho, London

Firmdale Hotels
Soho, London
£25,200 per annum
Closing date
10 Apr 2023

Job Details

Human Resources Manager (on-site) - Soho, London

Job Type: Part Time (3 days per week)

As the HR Manager, you will be responsible for role where you will support our Head Offices in Brentford, Soho and South Kensington and our Palace Laundry in Fulham. You will build and maintain trusted relationships with key stakeholders providing sound and expert advice in order to deliver an excellent people service which is compliant and in line with the business’ expectations.

Duties and Responsibilities:

  • Supporting the Senior Managers with employee relations, health and wellbeing and people policies, providing support and guidance on HR issues, concerns and queries and overseeing ER cases
  • Assist Managers with recruitment needs ensuring the best on boarding experience for new starters
  • Organise and promote employee engagement initiatives throughout your business areas
  • To ensure effective and legal compliance with regards to all personnel data and records, providing timely and accurate information to payroll
  • Implement HR initiatives, the Company EAP programme, Occupational Health and liaising with our people provider companies
  • To compile monthly HR metrics including staff turnover, retention etc. and create and implement action plans and recommend changes for improvement
  • Promote excellent communication among employees using social media and our Talent Toolbox dashboard
  •  Develop relationships with schools, colleges and recruitment opportunities
  • To provide coaching and mentoring in a confidential manner
  • To keep up to date with best practice, personal development and legislation

What you need:

  • Excellent attention to detail
  • An HR generalist background at senior level (ideally multi-site experience), preferably within the hospitality sector, previous experience and a passion for engagement, communications, employee relations, learning and development
  • A strong working knowledge of employment law and preferably CIPD qualified (although not essential)
  • Ability to problem solve both operational and strategic issues through a pragmatic and commercially sound approach and based on feedback from the operation
  • A coach/mentor style with a friendly and warm personality, committed to developing people within the business
  • Passionate and enthusiastic about the industry and our people
  • Ability to build great rapport and relationships with teams and our people

What we Offer:


  • Perkbox – A team member platform offering a huge variety of discounts and our reward and recognition program
  • Wage Stream  – An employee app to stream your wages before payday
  • Flexibility
  • Cycle to work Scheme
  • Meals provided
  • Social Events, Wellbeing and Team Activities
  • Award winning training opportunities and Career Development
  • Firmdale Experience and Long Service vouchers (Afternoon tea, dinner for two, Film Club and an overnight stay)
  • And much more!

Why join Firmdale Hotels?

Firmdale Hotels is an international award winning group comprising of 10 high end luxury hotels and 8 bars and restaurants in London and New York


We are delighted to have been recognised by the hospitality industry for some of the great work our teams have done. To name a few of our recent awards and accolades;

Firmdale Hotels - “Winner of the Best Employer Award at The Cateys 2017 & 2020 and Number One in The Caterer Best Places to Work in Hospitality”

  • Manager of the year - Laura Sharpe, Cateys 2018
  • Hotel of the year - Group - Cateys 2018

 In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.


Find Us
Firmdale Hotels

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