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Breakfast Host/Hostess - Central London

Royal Lancaster Hotel
Central London
£24,000 per annum plus bonus
Closing date
7 Apr 2023

Breakfast Host/Hostess - Central London

Are you the type of person that gets out of bed on the right side every day? If so, we’d like you to come and join our happy team as Breakfast Host/Hostess!

Here at Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the lookout for development opportunities, and moments to grow while helping our colleagues reach their potential and opening the door to their next opportunity.
As a “We Always Care” employer, you will be provided with tailored development plans, training, and apprenticeship opportunities to develop your career!

Joining our independently owned and 5 Star service hotel, you will help build a supportive and social place, where we can all be at our best while receiving the following happiness perks:

Joining our independently owned and 5–star hotel as one of our Concierges, you will help build a supportive and social place, where we can all be at our best while receiving the following happiness perks:

  • Service Charge
  • Complimentary night stays for 2 
  • Employee discounts of up to 50% food & beverage and spa treatments across our sister properties (Landmark London and K West Hotel & Spa)
  • Employees and Friends & Family rates across our sister properties 
  • Complimentary meals on duty• Refer a friend bonus up to £200 per referral
  • Cycle to work & workplace pension schemes
  • Employee recognition schemes and Social Committee events including gala dinners and much more! 

As Breakfast Host/Hostess, you will be working within the Food & Beverage Department and report directly to the Breakfast Supervisor and Outlet Manager.

Key Duties and Responsibilities: 

  • Welcomes guests as they enter the outlet  
  • Escorts guests to the table, presents menu, specials, and beverage list, and uses available knowledge to meet their requirements.
  • If the restaurant is fully booked, convey the estimated waiting times to guests, offer drinks, and monitor the guest waiting list.
  • Coordinates with Supervisor, Manager, and front line staff movement of all guests in the restaurant to maximize the number of guests that are being served.
  • Assists in setting up the restaurant before opening.
  • Ensures every guest receives exceptional service of food & beverage according to the company policy, SOPs and AA and LQA standards from him/herself as well as other colleagues.
  • Assists in opening and closing procedures in the outlets.
  • Assists with clearing, re-setting tables, taking orders, serving food and drinks, polishing equipment and maintaining the buffet,  following departmental standards. 

All applicants must be legally eligible to work in the UK. 
We’re more concerned with what’s in the glass not whether it’s half full or empty so come and pour some happiness into yours by joining our team! 
Royal Lancaster London is based at Lancaster Terrace, London W2 2TY and the closest tube station is Lancaster gate on the central line underground. 


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