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Administrative Assistant & Front of House - Kensington High Street

Roar Fitness
Kensington High Street
£24,000 - £26,000
Closing date
21 Mar 2023

Job Details

Administrative Assistant & Front of House - Kensington High Street\

  • £24,000 - £26,000

Are you a positive and outgoing fitness fanatic looking for a career opportunity to join a fast growing international fitness brand?

Roar is an international, luxury, private personal training brand specialising in body transformations. Our clients range from busy city workers to celebrity, fashion and TV personalities, all looking for the very best private facilities and trainers in London & Dubai.

We are now seeking a multi-skilled, confident and highly organised Administrative Assistant who has excellent attention to detail and time-management skills. The right candidate will display logical and systematic thinking and be able to implement efficient processes to ensure smooth business operations and communication.

We will only consider applications which include a covering letter.

About you

  • You will have energy, personality and a ‘can-do’ attitude with plenty of initiative and a talent for problem-solving
  • Must be passionate about Health and Fitness - please demonstrate this in your cover letter in order to be considered
  • A strong administrative background with excellent written and numeracy skills and a high attention to detail and accuracy
  • Confident and professional with exceptional customer service skills
  • Proven ability to multi-task and maintain a flexible and organised approach in a busy, fast-moving environment
  • Good working knowledge of MS Office programs, including Word, Excel and PowerPoint
  • Strong interpersonal skills - able to communicate and interact at all levels

The Role

The role will have two main areas of responsibility: general administration and acting as Front of House.

  • Managing day-to-day credit control including chasing client payments, investigating failed instalment payments
  • Entering invoices/payments onto book-keeping system (Xero)
  • Monitoring client memberships and payments, and negotiating renewals
  • Managing the in-house booking systems, ensuring client accounts are in order and payments up to date
  • Ensuring new clients are processed effectively and accurately on various systems
  • Acting as front of house and managing client and potential client enquires (phone, email, in-house)
  • Providing outstanding ongoing customer service and handling client queries both face-to-face and by email
  • Effective and confident liaison at all levels both internally & externally

Early, mid and late shifts (6.00am-3.00pm, 7.30am-4.30pm or 10.30am-7.30pm) over 5 days (including weekends) at our W8 location.


About Roar

Founded by 3 x Olympian Sarah Lindsay and UK’s leading body transformation specialist Rich Phillipps, Roar Fitness is the only London personal training company able to offer its clients an Olympic training experience like no other in its field. Our highly experienced team of nutritionists, therapists, strength coaches and world class personal trainers, all come together to offer clients the most comprehensive and cutting edge personal training experience imaginable.

We have built our reputation on results, and whilst you won't have to search too long before stumbling across our famous transformations on the BBC and ITV as well as Men's Health, Men's Fitness and Women's Health Magazines, our number one passion remains in helping transform the lives and bodies of everyday men and women.


A unique approach

After experiencing life as competitive athletes at the worlds highest level, we became accustomed to having a team of specialists looking after our every need. Soon after transitioning into the personal training industry it quickly became apparent why so many clients had been failing to achieve their fitness goals.

At Roar we provide our clients with not just their own one to one personal trainer, but an entire team of specialists that ensure our personal training clients receive the most comprehensive and focused experience possible.

Roar Fitness' team of coaches are quite simply world class, and we only produce personal trainers that are a shining example of health, fitness and athletic performance, all with a fantastic track record for producing stunning results.


A new breed of personal trainer

Many of our team regularly contributes to industry leading health and fitness publications such as Men’s Health, Men’s Fitness, Women’s Health, Sport Magazine, and lecture at major fitness events to help raise the standard across the personal training industry.

It’s this passion and cutting edge knowledge of health and performance that allows our team to deliver the kind of results our London personal training clients have come to expect. Whether the goal is fat loss, increased muscle and strength, sports performance or overall health and well being, our clients’ are in the best possible hands to ensure they achieve their goals.

Find Us
Roar Fitness

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