Shift Leader - Grosvenor Place, London

The Peninsula London
Grosvenor Place, London
Market Leading Salary & Benefits + Service Charge
Closing date
30 Mar 2023

Job Details

Shift Leader - Grosvenor Place, London


The Peninsula London is pleased to announce that we are seeking Shift Leaders within our Back of House department, reporting to the Assistant Back of House Manager. This is a crucial supervisory position within an exceptionally busy department; one recognized as the backbone of any successful operation.  Overall responsibility to provide leadership and support a team towards achieving exceptionally high standards of service in all areas.

  • An exceptional opportunity to join our high-profile flagship hotel opening in London
  • Market-leading remuneration, service charge, and attractive benefits
  • Join our award-winning group, working alongside a highly experienced team

Key Accountabilities

  • This position will deputize in the absence of the Assistant Back of House manager, responsible for the efficient operations, (with a focus on cleanliness, cost-control, department support, and guest satisfaction).
  • Supervising the standards of cleanliness, rules, and regulations, legislation, health and safety, emergency response, and standard operating procedures. Compliant with HACCP
  • Supervise not only the internal team but all contracted back-of-house services and cleaning of the hotel and residences, including chemical suppliers, and ensuring safe working practices.
  • Conduct and manage monthly inventory and control stores of the Food and Beverage OS,&E (Operating supplies and equipment), the hotel’s CGS, China, Glassware and Silverware) and F&B cleaning supplies to maintain par levels, manage quality, breakage costs and loss.

General Requirements

  • Experience within Stewarding/Back-of-House operations with proven responsibility for cleanliness, legislation, health and safety and financial cost control.
  • Minimum of 3 years of leadership responsibility within a luxury hotel environment.
  • Excellent time management and organizational skills, highly adaptable, naturally positive.
  • Fluent English communication proficiency

At the Peninsula London, we look after:

Your financial wellbeing:

  • Excellent salary package 
  • Generous service charge distributed equitably to all colleagues
  • Life Insurance
  • Enhanced company contribution on pension plan

Your medical care:

  • Medical cash plans including optical and dental coverage
  • Enhanced maternity and paternity leave plan
  • Workplace nursery salary exchange program

Your daily health routine:

  • State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room and nursing mothers’ room
  • Colleague restaurant with healthy and balanced 24/7 food offerings
  • On-site occupational health and safety nurse and wellbeing education sessions

Other perks:

  • High street and online shopping discounts
  • Rewards and recognition initiatives
  • Dry cleaning for uniforms and work attire

In November, we will share the next steps with suitable candidates prior to inviting you to meet with our team. During our intimate recruitment events, you will have an opportunity to engage with our leaders as well as gain a better understanding of our unique culture and why The Peninsula London will be a special workplace that you can call home.

We look forward to welcoming you to the Peninsula family and receiving your resume.


The Peninsula London’s 190 exquisitely styled accommodations consist of 131 guest rooms and 59 suites. Many feature floor-to-ceiling windows that offer both abundant natural light and dazzling views over London’s skyline and all have been designed by architect and designer of the interiors Peter Marino to reflect the distinctive grandeur of Belgravia.

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The Peninsula London

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