Guest Communications Manager - Hemel Hempstead, Hertfordshire

Guest Communications Manager
Hemel Hempstead
Annual salary + bonus and benefits
Hybrid

We're looking for a Marketing professional who can work with a wide range of teams across the business and manage and develop the customer journey to ensure the best possible experience for guests to maximise their break and support revenue drivers. This is an ideal step up for a Senior Marketing Executive. Our Guest Communications Manager is responsible for all pre-arrival communications , whether that's how to book activities, restaurants etc or ad hoc communications relating to unforeseen circumstances.

Your Opportunity:
To learn, develop and become an expert in a key area of the business by:
- Managing the content, development and execution of all Pre-Arrival email and Guest communications relating to booked breaks.
- Project managing the development of the pre-arrival email campaign, working with teams across the various functions
- Proactively analysing and reviewing campaigns to understand effectiveness recommend improvements.
- Managing weekly Guest Comms meeting then ensuring relevant updates are included

What we'd like you to bring:
- Experience of working in a broad marketing/communications role, ideally with some experience with email communication/CRM
- Strong project management skills, you will be pulling together information from a number of different sources
- Analytical skills, enabling you to review how successful your campaigns are
- High level of attention to detail and accuracy
- The ability to pivot as needed, urgent things can often crop up

Who are we?
As the UK's leading holiday operator, a career at Haven can offer more than just a job. Part of the award-winning Bourne Leisure family, we have plenty of exciting opportunities for development, over 9,000 fantastic team members and 38 beautiful seaside locations and our HQ based in Hemel Hempstead. From Scotland to Cornwall, Norfolk to Wales, our parks are dotted along some of the most breath-taking parts of the great British coastline, providing memories that last a lifetime for guests, owners, and team. We're passionate about what we do, and we have a great time doing it, all of which is reflected in our Breath of Fresh Air culture. We welcome all new talent with open arms and support your journey with Haven in any way we can.

What's it like to work with us?
Ultimately, it's our people and teams that make us an employer of choice.  
At Haven, we care about you as an individual- whether you are office based, home based or a mixture of the two, we are open and transparent in our approach and welcome the same approach in return. We are a place where talent thrives and gives you the autonomy to be the master of your own path. We are supportive and collaborative, giving you the opportunity to learn, ask questions and work with different people throughout the business. We are one great team, and we celebrate successes as an individual and as a collective with our teams.

What's In It for You?
- Competitive holiday allowance that rises with service
- Holiday buy scheme
- Annual bonus
- 20% discount for any Haven or Warner holiday for you, friends, and family.
- Wellbeing support across several different topics
- Opportunities to use our corporate box at The O2 arena for music, comedy, sport, and entertainment events
- Exclusive discounts with several corporate partners
- Access to fantastic learning and development opportunities, including Apprenticeships & Degrees 
- Real career pathways 

If this sounds like the right opportunity for you, go ahead and apply!